I am getting this question quite often lately: “What KPIs already exist
in ServiceNow Benchmarks and how new KPIs are selected?” Let me describe
the process we use to identify a new Benchmarks KPI for...
First things first The Security Top Tips blog series provides practical
security advice and describes the tools available in the Now Platform®
to help you keep your data safe. ServiceNow provides a po...
AWS Gov cloud is comprised of two geographical regions that are distinct
from AWS public cloud region. AWS Gov cloud provides a smaller subset of
functionality of the public cloud, albeit, syntactical...
We would like to better understand what you do as part of your
day-to-day job so we can build future products and services that improve
and simplify your experience on the ServiceNow platform. Take th...
Welcome "Now Mobile Demo Support" Community Forum. We are here to help
you have the best experience with the Now Mobile and ServiceNow
Onboarding Demos. Additionally, other members of the Community ca...
High employee satisfaction is vital to ServiceNow’s success. In this
webinar, ServiceNow IT leaders Mirza Baig and Rajeev Sethi will share
how we use the ServiceNow Enterprise Service Management (ESM)...
Dynamic filter options enhance filtering by allowing users to run
existing script includes or JavaScript against a reference field within
condition builders and dynamic reference qualifiers. There is ...
App Developer Guides for the Now Platform It doesn’t matter if you are
citizen developer or a professional one, you can use these guides to
accelerate the app development process by automating and bui...
We were asked by management for a way to grade or rank employees by
their work. After brainstorming a bit, we developed a formula of sorts.
I talked to a few of you at the K19 event and thought I’d sh...
Welcome to the premiere episode of our new DevOps Podcast Series! Today,
we have Richard Hawes and Eric Ledyard together to discuss the basics of
why and how ServiceNow is entering the DevOps arena. W...
Developing as a Team Enable Powerful Team Collaboration by checking out
the Developing as a Team App Development guide. This guide includes a
step-by step process to help you plan, prepare, and build ...
Episode 1: Transforming your ability to obtain service and support from
ServiceNow If you don’t know me already, my name is Teena Singh. I am
passionate about your customer experience across our self ...
ServiceNow will be launching a role-based recognition program this fall;
the program is focused on your individual professional development
(learning, growth & success), and we’re looking for your inp...
Breakdown? What breakdown? The IT Service Management (ITSM) tool
implementation breakdown is what I’m talking about. I’ve been in IT
Project and Portfolio Management since 2001 and I have seen my fair...
Hey everyone, I’m a bit new here, but want to share something exciting
I’m working on. In the coming months ServiceNow will be launching a new
learning experience for customers. As part of this new pl...
We are excited to announce a suite of new Community badges members can
start earning today! These badges will help allow all of you to showcase
your Community expertise and experiences. Correct Answer...
ServiceNow is using ITSM and the Now Platform to transform its own
business. Join this webinar to hear about the integrated and
collaborative process we use to guide our journey, including our digital...
The what and why... ThousandEyes integration has already been subject to
a video and to a very good article on the community. (here) So why
creating another article on this subject? The approach taken...
Project Management requires collaboration with all lines of business who
have a stake in the outcome of a project. There has been a lot of
thought around what deliverables are expected, when the deliv...
At Knowledge 2019 Shane Carlson and I presented lessons learned from
helping customers build their governance and operating model to help
enable platform adoption across the enterprise. The recording ...