Tips for Knowledge Article Titling

This is the sixth in a series of suggested practices for creating knowledge base content. Now that you've written your content, you want to make sure people can find it! Users searching for the answer...

What comes to mind when you hear “ServiceNow Community”?

What is a Community? What comes to your mind when you hear ServiceNow Community? Please tell us what comes to your mind when you think about ServiceNow Community. Now this definition can vary dependin...

ServiceNow Article & Ask-the-Expert Collection - Three Year Anniversary

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. ____________________________________________________________________________ Gosh! Stunning...

How to Overcome 3 Obstacles to Content Creation for your Knowledge Base

When someone says they don’t create content, does it leave you feeling like this? Let’s be honest, it really only comes down to three things: No timeDon’t know howDon’t want to These are legitimate th...

Turn Noise into Actionable Insight to Answer Your Questions

Answers make the world go around We all have our questions; questions that we need to answer to decide the next thing, either in our personal or professional lives. They can be as simple and mundane a...

3 Common Mistakes to Avoid When Creating Knowledge Base Content

This is the fifth in a series of suggested practices in creating Knowledge Base content. You’ve created your content, triple-checked your steps to reproduce, but now what? We’ve talked about the do's,...

Email Client & Client Templates

This post covers few basic use cases related to Email Client, Client Templates and Inbound Email Actions . Activate Email client for a table Out of box, Email Client is not active for all tables. But ...

Six Tips for Useful URLs in Your Knowledge Base Articles

This is the fourth in a series of suggested practices for creating knowledge base content. Your knowledge base content is even more helpful if it includes links to other helpful content. Note these ti...

Tips for writing Steps to Reproduce and procedures

This is the third in a series of suggested practices for creating knowledge base content. One of the most frequent types of content in knowledge base articles is procedures, whether to provide general...

Request for Feedback

All, This community is a big part ServiceNow’s focus on Customer Success. Thanks so much for being a part of it. Over the next few months, you’ll see me posting an occasional request for your feedback...

10 tips to make sure your Attachments and Screenshots are relevant and useful

This is the second in a series of suggested practices in creating Knowledge Base content. You’ve created your Knowledge Base content, and you think it looks okay. But then again, it is missing somethi...

8 Tips to Help Improve Content in your Knowledge Base

This is the first in a series of suggested practices in creating Knowledge Base content. Even the best of writers have writer’s block without a list of guidelines to follow when it comes to writing Kn...

Advantages of a Security Information and Event Management (SIEM) Integration and ServiceNow

This blog post is intended to cover the topic of integrating the customers ServiceNow instance with a SIEM, specifically why integrating with a SIEM will help with streamlining Security Operations and...

The Massive and Exploding ISV Opportunity with the Now Platform - CEO Insights

Three top ServiceNow ISV partner CEOs - Nuvolo, CodeScience, and Skedulo - talk about the massive and exploding opportunity for ISVs building apps on the Now Platform, what customers are saying, and o...

Just released three new CIS certification exams

Just released three new CIS certification exams all launching by July 2nd: CIS-Vendor Risk ManagementCIS-Security Incident ResponseCIS-Project Portfolio Management Check out the link below to register...

IT4IT and ServiceNow: Request to Fulfill

Introduction This article is part of a series of posts that describe how IT4IT and the ServiceNow platform bring additional benefits to the enterprise. You’ll find below the other articles related to ...

Webinar 21-Jun: IT (Major) Incident Management for ITSM Practitioners

Right! ServiceNow is Forbes #1 World's Most Innovative Company. Leader in Gartner's ITSSM Magic Quadrant since 2015. So, why not have our VP of Innovation get on a panel with ITSM Product Management a...

A better user experience for Transferring an Incident to a Request

Ever try to create a Request from an Incident? How many actually remember to navigate back to the Incident? What about if you want to transfer an Incident to a Request? If you're ever used the HR appl...

LDAP User & Group sync

Came across a question in community where LDAP Users & Group sync was established & well in place with ServiceNow & worked well for all create, updates & other operations. But there were 2 scenarios w...

ServiceNow Virtual Agent

Taking Chat From Conversation To Resolution There seems to be a lot of buzz around AI and Machine Learning at the moment. But when customers ask me what ServiceNow is doing with AI, my question back t...