Why You Must Experience Knowledge 18!

With over 18,000 attendees expected at Knowledge 18, registrations are being booked faster than an 11,000 horsepower Top Fuel Dragster racing down the drag strip. For ServiceNow diehards, the exciteme...

Fast path to assist users with slow homepages

As a ServiceNow Admin, it is always a challenge to manage homepages and complaints about them. The fact is, any user can put a few ridiculously slow reports and widgets on their homepage and start com...

Seven steps to do a better discovery

To generate a stronger Value Proposition and boost the changes that your get the right initiatives started is increased by doing a proper discovery. This article will help in planning and executing a ...

ServiceNow Instance Performance - master document

ServiceNow platform is very diverse and a powerful platform. With the flexibility that comes with the platform comes certain challenges in terms of instance performance. The three prong approach that ...

Using Blockchain To Protect Your Audit Logs - A Theoretical Discussion

Introduction We are all aware of audit logs on systems and what they are used for. We all know various ways of protecting audit logs from tampering. One of the most popular ways of log protection is i...

3/13 Learn and ask questions about ServiceNow's Value Calculator for Security Operations.

Find Value. Piero DePaoli, Senior Director of Product Marketing for ServiceNow’s Security and Risk products will share insights into the ways in which ServiceNow Security Operations drives key busines...

Diversity, Inclusion, and Belonging: a Data and Analytics Perspective

In my time here at ServiceNow there has always been a cultural focus on Diversity, Inclusion and Belonging. Recently, we’ve added Chief Talent Officer, Pat Wadors, whose amplified that message to the ...

Future Of ITSM: Product Roadmap

Part of my role, in ITSM Product Management, is delivering roadmap sessions to our customers and partners. I really enjoy this part of the job; showcasing some of the latest features that will be comi...

What the hackers said -- ServiceNow PartnerNow Forum EMEA Hackathon

This week started in a flurry of activity at the annual PartnerNow Summit in Barcelona, Spain, as I joined 100 people from ServiceNow partner organisations as they competed in a their very own Hackath...

You're Doing It Wrong: What to Measure in Customer Service

Last week, I shared how early on in my career I managed a technical support and customer service center and service was considered a cost center and a necessary evil. How times have changed, and how f...

You're Doing It Wrong: Why Customer Service Is More Than A Cost Center

Several years ago, I got my start in customer service in a call center for a major software corporation. I didn't start at the top or even in the middle; I was a frontline technical support analyst. O...

Plotting a ServiceNow Roadmap for 2018 and Beyond

As a Solution Consultant with ServiceNow, my primary role is to meet with customers and prospects to understand their unique goals, the challenges that prevent them from reaching those goals, and then...

Coaching Loops - The best and most underrated plugin for Continuous Improvement

Coaching Loops Possibly the most underrated, poorly documented, yet incredibly useful ServiceNow plugin! If you are looking for a way to improve the learning speed of new hires, train whole groups to ...

PartnerNow Hackathon 2018, Barcelona App Dev Event for ServiceNow Partners

ServiceNow Partners Create Business Apps In Just 8 Hours Monday 5 March, we’re hosting the first ever PartnerNow Hackathon, in Barcelona (ES). For 8 hours straight, teams of ServiceNow business partne...

Reports showing as patterned colors instead of solid colors

Starting in Jakarta, some users saw the report graph colors go from solid colors to odd colors and patterns. The reason for the change in reporting visualization is to support Accessibility in the Ser...

Blockchain Business Outcomes within a Transforming Manufacturing Industry

I was recently in an all day workshop with a customer and during a break the topic of blockchain came up. I knew I had a very short time before the workshop began again to share the business value of ...

Digital Transformation "The System of Impact" on SWA Flight 2123

For business travelers like myself around the world the idea of getting on a plane every week to travel to customer and internal meetings has become routine. We leave our families, head to the airport...

Cloud Security is a shared responsibility

As a ServiceNow customer, you have control over the security of your instance and your data within the ServiceNow cloud. You have the ability to control specific security settings within the instance ...

Getting Started with ServiceNow Security

Chances are, if you are using or planning to use a cloud-based service, you have some questions on cloud security. You might be asking yourself: Where can I find documentation about the Cloud Service ...

Changes to documentation site search and navigation

Notice a few changes recently on the product documentation site? On the heels of the defragmentation effort that Katie recently blogged about, we completed a project to rearrange some of the content o...