Email Client & Client Templates

This post covers few basic use cases related to Email Client, Client Templates and Inbound Email Actions . Activate Email client for a table Out of box, Email Client is not active for all tables. But ...

Six Tips for Useful URLs in Your Knowledge Base Articles

This is the fourth in a series of suggested practices for creating knowledge base content. Your knowledge base content is even more helpful if it includes links to other helpful content. Note these ti...

Tips for writing Steps to Reproduce and procedures

This is the third in a series of suggested practices for creating knowledge base content. One of the most frequent types of content in knowledge base articles is procedures, whether to provide general...

Request for Feedback

All, This community is a big part ServiceNow’s focus on Customer Success. Thanks so much for being a part of it. Over the next few months, you’ll see me posting an occasional request for your feedback...

10 tips to make sure your Attachments and Screenshots are relevant and useful

This is the second in a series of suggested practices in creating Knowledge Base content. You’ve created your Knowledge Base content, and you think it looks okay. But then again, it is missing somethi...

8 Tips to Help Improve Content in your Knowledge Base

This is the first in a series of suggested practices in creating Knowledge Base content. Even the best of writers have writer’s block without a list of guidelines to follow when it comes to writing Kn...

Advantages of a Security Information and Event Management (SIEM) Integration and ServiceNow

This blog post is intended to cover the topic of integrating the customers ServiceNow instance with a SIEM, specifically why integrating with a SIEM will help with streamlining Security Operations and...

The Massive and Exploding ISV Opportunity with the Now Platform - CEO Insights

Three top ServiceNow ISV partner CEOs - Nuvolo, CodeScience, and Skedulo - talk about the massive and exploding opportunity for ISVs building apps on the Now Platform, what customers are saying, and o...

Just released three new CIS certification exams

Just released three new CIS certification exams all launching by July 2nd: CIS-Vendor Risk ManagementCIS-Security Incident ResponseCIS-Project Portfolio Management Check out the link below to register...

IT4IT and ServiceNow: Request to Fulfill

Introduction This article is part of a series of posts that describe how IT4IT and the ServiceNow platform bring additional benefits to the enterprise. You’ll find below the other articles related to ...

Webinar 21-Jun: IT (Major) Incident Management for ITSM Practitioners

Right! ServiceNow is Forbes #1 World's Most Innovative Company. Leader in Gartner's ITSSM Magic Quadrant since 2015. So, why not have our VP of Innovation get on a panel with ITSM Product Management a...

A better user experience for Transferring an Incident to a Request

Ever try to create a Request from an Incident? How many actually remember to navigate back to the Incident? What about if you want to transfer an Incident to a Request? If you're ever used the HR appl...

LDAP User & Group sync

Came across a question in community where LDAP Users & Group sync was established & well in place with ServiceNow & worked well for all create, updates & other operations. But there were 2 scenarios w...

ServiceNow Virtual Agent

Taking Chat From Conversation To Resolution There seems to be a lot of buzz around AI and Machine Learning at the moment. But when customers ask me what ServiceNow is doing with AI, my question back t...

DON'T PANIC! - Introducing the Security Best Practice Guide

So… you're looking after ServiceNow and need to keep everything secure? This might seem daunting at first. Whether you’re new to the platform, or an old hand, you’re bound to have lots of questions li...

How To Implement GlideAjax with 1 LOC

How to Write Smart GlideAjax Quickly Contents Part 1 - The Approach Part 2 - Reusability Part 3 - Extending Functionality Part 4 - Implementing GlideAjax in 1 LOC Implementing GlideAjax in 1 LOC In Pa...

IT4IT and ServiceNow: Strategy to Portfolio

Last month our very own Matt Schvimmer posted a quick introduction on IT4IT and our suggestions on how to get started which can be found here. This next iteration is meant to dive deeper into the firs...

Customer-driven continuous improvement: fostering an ideas-driven culture

Kristen Bresch ITBM Product Line Sales Manager ServiceNow Digital transformation is at the tip of everyone’s lips. Organisations are aiming to reinvent the workplace while also driving innovation. Thi...

Get Social with Performance Analytics at #Know18 - Wrap Up

Knowledge18 has come and gone. What an incredible week of announcements, enhancements, and collaboration - all focused on how ServiceNow can make the world of work, work better for people. In addition...

Ever search for video tutorials, podcasts or blogs to answer your SN questions? You need to know about NOWsupport!

If you've ever looked for more information about ServiceNow products and services, you need to know about NOWsupport! We offer content to help you along your ServiceNow journey, including: Videos on o...