39 New Plugins Available in Kingston

The Kingston release of ServiceNow had a ton of new functionalities added. You now have the opportunity to enable plugins in this release that you didn't have access to before. Plugins are software co...

Service Portal - Tabbed List Widget ( Hi Portal - My Issues ) (Up to 5 tabs supported)

It's been asked multiple times and there is not an easy way to implement a tabbed list. We can find out smiler widget in HI Portal under My Issues link. If you are still looking for the solution then ...

Get text index words for a particular record

If your text search for a particular keyword doesn't find a record you know that it contains that keyword here is a quick way of dumping all the text index words for a particular record (run below cod...

Integrate Servicenow with ThousandEyes Network Intelligence

ThousandEyes, Inc. is a network monitoring application. It allows to create tests to monitor the network and if any of the tests fail then an alert gets generated.If we want the alert to create a inci...

Early Bird Pricing ends January 21!

They say the early bird gets the worm. Well, the early birds only have a few more days to take advantage of discount pricing on a Full Conference Pass for Knowledge18! Why not register now, mark somet...

Update Incident Number and other incident information on Survey Page

You can update incident number as well as other incident information on your survey page.Note: This is not only related to incident, you can even update your custom table information over the survey p...

How to quickly find your SessionID

As a system administrator have you ever needed to know your current SessionID? Sure, you can find it using a number of different ways, but what about a quick way?As admin user go to System Definition ...

Auto-populating and validating date fields

This post covers few basic use cases related to dates mostly used in Service Catalog or Change Management.I have seen a lot of questions in community, where we want to validate a date or we want to de...

ServiceNow Software Release — Kingston

A new ServiceNow release — Kingston - is now available, delivering exciting new capabilities that drive:Check out the details for the Now PlatformTM and new capabilities by product.Now Platform Agent ...

The Kingston Release is Now Available

Kingston is here! Kingston delivers exciting new capabilities that drive machine learning for everyday work, no code process automation, and user experience innovations. These capabilities allow you t...

What's New in Kingston for Performance Analytics?

The Performance Analytics release for Kingston continues to focus on user experience - from end-user to admin - to help customers get started quickly with powerful visualizations and analytics, easier...

What's New in Kingston for HR Service Delivery?

In the Kingston release for HR Service Delivery, it's all about further improving the employee service experience and increasing HR agent efficiency across the enterprise. We have introduced new featu...

Use Case Description Of Product Aftercare System Using ServiceNow and Amazon Echo, Google Home or Siri

Problem descriptionRetailers of electrical goods often have to provide aftercare to their customers. This can be problematic for both the retailer and customer. Customers are frustrated by having to p...

The Best of 2017: 10 most popular Knowledge article solutions and workarounds

While the community is a great resource for customer testimonials and unconventional solutions around the platform, the Knowledge Base is home for ServiceNow-created content. In the Knowledge Base you...

How To Write GlideRecord Queries Like A Pro

4 Simple Steps To Write GlideRecord Queries Like A Pro The GlideRecord API is probably the most used Object in any ServiceNow Instance.It can also be one of the most frustrating!Code like this is comm...

Online Training Alternatives on Udemy

Last year, I found a few ServiceNow online trainings on Udemy. Some are are on sale for the first time since I spotted them.Those courses are usually priced 100$ each, but until the 11th of January th...

Defragmenting the Product Documentation for More Context and Better Understanding

Back in November Darrin wrote a blog post about how we are transforming the ServiceNow Information Experience. One of the major changes we are making is around the way the content on our Product Docum...

Kingston-Flow Designer- Setup EBonding between instances (Create Remote Incident)

Note: Requires a subscription to IntegrationHub for production use.In this Blog I am going to demostrate how to use Flow Designer to setup EBonding between two servicenow instances (Create Remote Inci...

Service Portal Pagination Widget using chooseWindow method

Hello All,This post covers the simpler way to show records stored in ServiceNow database table in paginated way on Service Portal Widget.It leverages the OOB "chooseWindow" GlideRecord - Scoped method<!-- --><!-- --><!-- --><!-- -->...

Kingston-Flow Designer- Send Message to Slack from Servicenow Chat

I am going to show you how to send a message from servicenow chat to slack channel.Steps:1. Create a servicenow user which will act as the connect chat user who will receive messages from slack.2. Cre...