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Blog Articles

LDAP User & Group sync

Came across a question in community where LDAP Users & Group sync was established & well in place with ServiceNow & worked well for all create, updates & other operations. But there were 2 scenarios w...

ServiceNow Virtual Agent

Taking Chat From Conversation To Resolution There seems to be a lot of buzz around AI and Machine Learning at the moment. But when customers ask me what ServiceNow is doing with AI, my question back t...

How To Implement GlideAjax with 1 LOC

How to Write Smart GlideAjax Quickly Contents Part 1 - The Approach Part 2 - Reusability Part 3 - Extending Functionality Part 4 - Implementing GlideAjax in 1 LOC Implementing GlideAjax in 1 LOC In Pa...

IT4IT and ServiceNow: Strategy to Portfolio

Last month our very own Matt Schvimmer posted a quick introduction on IT4IT and our suggestions on how to get started which can be found here. This next iteration is meant to dive deeper into the firs...

Customer service at the time of death.

Its never a good time for bad customer service. But its especially difficult to face bad customer service when you are already dealing with a huge personal loss like the death of a loved one. What you...

Updated Community User Experience

Community Members, I want to thank everyone for your feedback on nested replies hindering your ability to best utilize the community. I'm excited to announce we released an update that simplifies your...