Knowledge Base Digest: September 26, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

CI Relationship Duplicate records clean up

Many users come across the scenario where some duplicate records created in ci relationship(cmdb_rel_ci) table.It is always a difficult task to find out and clean up those duplicate records as thousan...

Knowledge Base Digest: September 19, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Information Services Company Transforms IT Service Delivery

Recently, our Global Services team - along with one of our partners - had the pleasure of working with a member of the Forbes Global 2000 list. This company is a leader in the information services spa...

Great Value and High Standard of Quality Seals the Deal

One of Japan's largest finance and leasing companies was recently sold by its parent company - an international conglomerate - to another Japanese company. After the transition, their IT team decided ...

Knowledge Base Digest: September 12, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Getting the Most out of Jakarta - Watch the Launch Broadcast

Are you maximizing all the new features, functions and products contained in the Jakarta Release?Please join us by watching the ServiceNow Jakarta release broadcast. Your host Brian Lall and Shane Jac...

How forms work & tips on identifying and fixing broken forms

How to identify and fix a broken form | Process Examination Contents 1. Identifying the issue 2. How Forms Work 3. How to Troubleshoot How to identify if your form is broken When configuring forms, oc...

Journey through Event Management - Alert Correlation

Welcome back to the third episode of the series: Journey through Event Management - Alert Correlation! Before we get started, I highly recommend going through the previous two posts to ensure a good u...

Knowledge Base Digest: September 5, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Alexa + Neva + ServiceNow: build an AI-based virtual agent in an hour

"What's the status of my ticket?" "How do I reset my password?" "What's my PTO balance?"AI is the new app and voice is the new UI. Join AI expert Ashish Kumar Thursday, September 7 at noon ET for an i...

Unlearn Series - Reverting Workflow Version

Ever wanted to revert a workflow to a previous version? ServiceNow is a highly flexible application, allowing you to build incremental versions of a workflow. But there are times when you want the fac...

URL type variable on catalog form

URL Type VariableHello All,I tried to create this for users who want to add URL on catalog form .Below are the steps that you need to follow .Note: OOTB This variable type is available on Jakarta. Cre...

Is your Career Accelerating @ the Speed of Business?

In this group, I'd estimate a good 95% yes's to my question on the blog title, I bet you are saying: "Yes, of course, I'm associated with ServiceNow, so my skills and career are accelerating @ the spe...

Enable Two step checkout for Standard Change Catalog in Jakarta

The most common enhancement request I've received related to the Standard Change Catalog feature has requested a way to confirm the standard change template being requested prior to creating the chang...

Unlearn Series - Improve Your DevOps Experience

DevOps in spirit champions better collaboration between your IT operation and developer teams.Few of the major challenges when you are in DevOps transition includes,How do you make sure that your oper...

Knowledge Base Digest: August 29, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Global Financial Institution Modernizes Service Management in 6 Months

Recently, the ServiceNow Global Services team and our partners had the pleasure of working with a large bank headquartered in North America. Ranked among the top 10 largest banks in North America, the...

NowForum: Coming to a city near you!

It's been just a few months since Knowledge17 which means it's time for our local NowForum events around the globe. In a few short weeks, we'll kick off our 8-city event and bring ServiceNow to you! S...

Best practices for creating and editing forms

The power and flexibility of the ServiceNow platform allows organizations to extend existing applications and develop new ones to meet their needs. Users interact with these applications through forms...