The Kingston Release is Now Available

Kingston is here! Kingston delivers exciting new capabilities that drive machine learning for everyday work, no code process automation, and user experience innovations. These capabilities allow you t...

What's New in Kingston for Performance Analytics?

The Performance Analytics release for Kingston continues to focus on user experience - from end-user to admin - to help customers get started quickly with powerful visualizations and analytics, easier...

What's New in Kingston for HR Service Delivery?

In the Kingston release for HR Service Delivery, it's all about further improving the employee service experience and increasing HR agent efficiency across the enterprise. We have introduced new featu...

Use Case Description Of Product Aftercare System Using ServiceNow and Amazon Echo, Google Home or Siri

Problem descriptionRetailers of electrical goods often have to provide aftercare to their customers. This can be problematic for both the retailer and customer. Customers are frustrated by having to p...

The Best of 2017: 10 most popular Knowledge article solutions and workarounds

While the community is a great resource for customer testimonials and unconventional solutions around the platform, the Knowledge Base is home for ServiceNow-created content. In the Knowledge Base you...

How To Write GlideRecord Queries Like A Pro

4 Simple Steps To Write GlideRecord Queries Like A Pro The GlideRecord API is probably the most used Object in any ServiceNow Instance.It can also be one of the most frustrating!Code like this is comm...

Online Training Alternatives on Udemy

Last year, I found a few ServiceNow online trainings on Udemy. Some are are on sale for the first time since I spotted them.Those courses are usually priced 100$ each, but until the 11th of January th...

Defragmenting the Product Documentation for More Context and Better Understanding

Back in November Darrin wrote a blog post about how we are transforming the ServiceNow Information Experience. One of the major changes we are making is around the way the content on our Product Docum...

Kingston-Flow Designer- Setup EBonding between instances (Create Remote Incident)

Note: Requires a subscription to IntegrationHub for production use.In this Blog I am going to demostrate how to use Flow Designer to setup EBonding between two servicenow instances (Create Remote Inci...

Service Portal Pagination Widget using chooseWindow method

Hello All,This post covers the simpler way to show records stored in ServiceNow database table in paginated way on Service Portal Widget.It leverages the OOB "chooseWindow" GlideRecord - Scoped method<!-- --><!-- --><!-- --><!-- -->...

Kingston-Flow Designer- Send Message to Slack from Servicenow Chat

I am going to show you how to send a message from servicenow chat to slack channel.Steps:1. Create a servicenow user which will act as the connect chat user who will receive messages from slack.2. Cre...

Kingston - Flow Designer Connect Servicenow to Microsoft Teams

In this video am going to demonstrate how to connect with Microsoft Teams and post updates on incident details from Servicenow.&lt;/p&gt;

Don't miss the chance to use your company training dollars!

'Tis the season for gift giving — and wouldn't you like to give yourself the gift of Knowledge? And by Knowledge, I mean Knowledge18! The one-stop event where you can hear visionary keynotes, sharpen ...

Exam Review: Certified Implementation Specialist — IT Service Management

I want to share my experience about passing the brand new ServiceNow Certified Implementation Specialist — IT Service Management (CIS-ITSM) exam in late November 2017. In 2013, I passed the previous S...

Entitled to Entitlements?

The customer wants SLAs Oh, what do I do now? I have no idea how to deliver them Oh, what do I do now???....Don't worry, that's the only rhyme in this post Its true, though. Entitlements, if you have ...

The Secrets of GlideDateTime

Working with Dates in ServiceNow can be quite challenging. In this Blog Series, I will list some of the common mistakes and provide some secrets to using GlideDateTime that you might not be aware of. ...

How to Write Smart GlideAjax Quickly [Part 2]

How to Write Smart GlideAjax Quickly Contents Part 1 - The Approach Part 2 - Reusability Part 3 - Extending Functionality Part 4 - Implementing GlideAjax with 1 LOC Reusability You've now been given a...

How To: Find Transformation Opportunities with the Hot Air Balloon Workshop

I wrote recently about the challenges of getting stakeholders to find consensus around strategic projects. This article describes how to run the workshop.Using Anchors and Winds to Solve the Right Pro...

Using Anchors and Winds to Solve the Right  Problems: How a hot air balloon can help you achieve your goals

If you've ever sat in a room with a bunch of stakeholders to do roadmap planning, or asked leaders to select their biggest roadblocks to a successful organization transformation, you've probably encou...

Looking Good vs. Working Well: How Design is Like Weightlifting

Looking Good vs. Working Well: How Design is Like Weightlifting At the gym the other day, while strength and conditioning training, I started thinking about a common challenge we have in the design fi...