NOWSupport best practices series list

Behind the scenes here at ServiceNow, the Product Content Multimedia team works closely with subject matter experts to disseminate critical information to our customers. We've found that certain topic...

Unlearn Series - SN Standards Framework

Ensuring good developments practices are being followed, is a challenge on ServiceNow space since the application much native support or adds any constraints in the system, that can stop/alert the dev...

JavaScript learning path: From Zero to Hero

When I started as a ServiceNow admin, in 2011, I did not have any experience with JavaScript. I had to learn the basic, fast, and I choose to continue to progress along the way. I consider that contin...

Knowledge Base Digest: August 22, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Service Portal: What really grinds your gears?

At Yansa Labs, we get really excited about pushing Service Portal to its limits, and we believe in the idea that people want to do amazing new things in their Portals. To that end, we've built a great...

Cybersecurity Company Deploys ITSM in just 3 Months

Recently the ServiceNow Global Services team and one of our key partners had the pleasure of working with one of the world's leading independent cybersecurity companies.This organization was in the pr...

Knowledge Base Digest: August 15, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Unlearn Series - Bulk Insert Question Choices

Do you agree that it is a pain when you are trying to insert multiple question choices to a select variable on catalog? You have to ensure a consistent Choice label and value style, maintain ordering ...

Identify Top Partner Companies in the Community with the NEW Partner Leaderboard

The Partner Leaderboard celebrates and recognizes ServiceNow partners for their valuable contributions and the difference they are making within the ServiceNow ecosystem. The leaderboard lists the par...

Unlearn Series - Missing Catalog Task Variables

Building Service requests (catalogs) are an integral part of ServiceNow. While creating a holistic workflow that is able to handle the entire fulfilment process is recommended, but more often than not...

Knowledge Base Digest: August 8, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Blackouts and Maintenance Rules

In Event Management the term "blackout" (or "maintenance") is used to refer to a time period when notifications for events should be prevented, for example when regular system maintenance is scheduled...

Unlearn Series - Paste Encoded Query

This blog post might enrage few people, as honestly, I am starting to think the solution I am presenting here is very silly.I have seen many blogs posts and share utilities allowing you to create Glid...

Variable action logger : Jakarta Upgrade and new feature : A much needed functionality for troubleshooting client side actions.

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.Believe it or not, it's been always a pain (for me at least) to troubleshoot client side iss...

What's new and what's fixed on docs.servicenow.com

The ServiceNow product documentation site, docs.servicenow.com, is where you can go to learn everything about how the Now platform and its features work. Whether you're on the Istanbul release or you'...

Unlearn Series - Restrict Users On Email Client

People have asked this question in the past where they wanted to restrict the users that are available for selection in the email client. This would be very useful if you want to enable the email clie...

Knowledge Base Digest: August 1, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Technology in Government conference: #HackNow event

Next week I'm heading to Australia to lead a hackathon at the Technology in Government conference in Canberra. I'm a fan of hackathons — which at ServiceNow we often refer to as CreatorCon or HackNow ...

ServiceNow 150 Article & Video Collection - Two Year Anniversary

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.____________________________________________________________________________Well! Hard to be...

Duplicate Configuration Items in the ServiceNow CMDB

Update for New York Release: A new field has been introduced into the cmdb_ci table: Duplicate Of (duplicat_of). This field is a reference to Configuration Items. On the insert of a CI with the Identi...