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I read a very interesting post today at the community. And before I go on I want to say thanks to Steven Young (uttara.parab@igate.com) for finding this and posting it on the community.Remember this i...

Knowledge Base Digest: April 26, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Using incident templates direct from calls

This was one of my first post on my own blog and here comes an updated version of it. I've thrown out some client scripts etc.and build the functionality in business rules all together instead.There i...

Service Costing is an Enterprise Class Big Data Project

Mature Service Management means tracking the cost,value, risk, quality and demand for services. Service Costing is often the first step on this journey, but many companies stumble , falter or just fai...

ServiceNow Orchestration and Powershell : Setup your virtual AD server

Microsoft has built a very Powerful scripting interface "PowerShell" . We can not only interact with windows server but also with the other infrastructure related components like VMware, NetApp storag...

How to hide/show an UI action on field changes

EDIT: (14/03 -19) I wouldn't recommend using this. I have sadly not a better solution but as stated below, doing DOM Manipulation will most likely end up in problem with upgrades etc. and the comments...

Knowledge Base Digest - April 19, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

#IAmACreator: Mike Allen, Assistant Vice President, is empowered to do "literally anything"

Today we're featuring Mike Allen, Lead Technical Specialist at a large financial institution, as our next #IAmACreator. Tell us how you learned about and started developing on ServiceNow? About 5 year...

The Enterprise CloudCast Episode 3 : Cloud Security (part 1)

In this 3rd Episode of the Enterprise CloudCast, Allan Leinwand, ServiceNow CTO, discusses the multifaceted topic of Cloud Security. As the first in the security series, he specifically addresses how ...

Why You Need In-Platform Reporting In Your Life

You've been sold on the necessity of enterprise reporting software. In your fast-paced IT work environment, its value is undeniable. Neither you nor anyone on your team has the time to sit in front of...

The power of Geolocation & Google Maps for efficient work

If you are using (or are interested in using) the Field Service Management application, adding geolocation functionality can kick your assignment efficiency into high gear. The Field Service Managemen...

Knowledge Base Digest: April 12, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

New look, feel & functionality of docs.servicenow.com

In November 2015, we launched docs.servicenow.com, a departure from the wiki. Meanwhile, behind the scenes, we continued to develop improvements for the next generation of the site. The next generatio...

Who are you? Securing authentication and enforcing password requirements

Since the advent of modern computing platforms, passwords have authenticated users to provide access to protected resources. Due to the limitations of human memory or, let's face it outright apathy fo...

Change Management & CAB

Why start with Change, its all good right? Possibly the most dreaded of ITIL processes, one that strikes fear into the hearts of IT resources due to its reputation of being bureaucratic, slow, monolit...

#IAmACreator: Emily Rose Smith, Ohio State University

Today we're featuring Emily Rose Smith, Systems Developer/Engineer, Intermediate, at Ohio State University, as our next #IAmACreator. Tell us how you learned about and started using ServiceNow?I start...

Knowledge Base Digest: April 4, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Get ServiceNow Application Developer Certified for Free.

Being a ServiceNow Certified Application Developer makes you even more valuable to your team and company—so act fast to take your certification exam for free! We are offering free exam registration on...

Play to Win: Social Media Contests at Knowledge16!

Want to win a ServiceNow Swag Bag, GoPro Hero 4 or Beats by Dre headphones? Follow @Know365 for 3 chances to win!Submit your funny captions for the #Know16Caption contest. Most clever captions win a S...

9 Ways ServiceNow Express Can Help Extinguish Your Service Desk Fires

1. Conquer your inbox by tracking work in a single system of record, rather than email. Use records, tasks and in-platform chat functionality to put the beast to rest.Source: gameofthronesaddicted.tum...