In other news

Facilities Service Automation Demo

This video explains how facilities departments can take advantage of the ServiceNow platform with the Facilities Service Automation application. This application gives facilities managers visibility i...

Searching Effectively (Part 1)- Boolean - Conjunction Disjunction, What's Your Search Function?

Creating good searches requires a few skills I'll be covering in my blog series, Searching Effectively. Due to a steady stream of questions related to Boolean operators, I'll discuss common Boolean se...

New SOAP Fuction Parameter Maker Tool

I was on a call with a customer the other day showing them how to use the SOAP Message object as a SOAP client to test their connection. When I had to make 20 parameters manually I started thinking of...

KPMG Survey: 98% Of Knowledge14 Attendees Believe The IT Service Model Can Improve Other Lines-Of-Business, And Other Statistics

It might be over two months since the curtain came down on Knowledge14 but it's the conference that just keeps on giving. As with Knowledge13, KPMG, a global business services firm, and ServiceNow con...

Three ways IT can stay relevant: what I learned from you this week

I'm on the plane home from an incredible few days visiting the Midwest contingent of our Product Advisory Council (PAC). PAC is twenty customers hand-picked to guide our product strategy. I shared our...

Business Rules Best Practices Part 2 of 2: More Tips for Optimal Performance

This is the second video in our Business Rules Best Practices series. It provides guidelines to help you avoid common pitfalls and make sure your business rules run efficiently.Before viewing this vid...

Importing Microsoft Project files into ServiceNow Project

The ServiceNow Project application is a tool for managing large and small projects. The application includes visual aids such as Gantt charts and work breakdown structure lists. Project also integrate...

Email replies received as new emails

Are inbound email replies popping up in your inbox as New? Does this keep happening even when RE: is clearly present in the subject line before sending an email? This may occur even if you have alread...

Get ServiceNow Support Resources to your Social Media Feeds

A few months ago, we introduced ServiceNow Support on Twitter as a way to communicate updated and new support-related content to ServiceNow enthusiasts. In that effort, we have expanded beyond Twitter...

Business Rules Best Practices Part 1 of 2: When to Run Business Rules

We've added another video to our Best Practices series! This video introduces the business rules workflow and provides guidelines that will help you determine when to run business rules.Special thanks...

How online alter operations can prevent outages

Have you ever made a change to a table and the next thing you know you're facing a table lock, queries have stopped running, and you've got an outage on your hands? To help you out with this, we creat...

Knowledge Base Weekly Digest: July 15, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: Graph...

Working with Internet Search Engines and their Crawlers

In my last post I shared some of the hidden metadata we applied to our articles to feed the crawlers - those bots sent by the internet search engines to consume and subsequently index our content. Tod...

IT Leaders: Take Your Marketing Counterparts to Lunch (and/or Out for Drinks)!

One of my favorite and most respected members of the punditocracy is Michael Krigsman. If you aren't following him and his musings, you should be. Here's my take on a recent example of why. In an insi...

Troubleshooting Inbound Email Part 4 of 4: Email Events in System Logs

This video explains how you can use the event log to determine whether or not the events process scheduled job is running. This job processes all events, including emails whose State is Ready.If your ...

Debugging Search

Searching in HI or any ServiceNow instance can feel like trying to find a grain of salt in a bucket of sand. As ServiceNow's Knowledge Engineer, one of my major focuses is debugging Zing, which means ...

Neebula + ServiceNow = a Sharper Focus for Enterprise Service Management

You know what's really cool about cats' eyes? Their motion-detection abilities. Basically, when cats look out over an area — the African veldt, your kitchen floor — what they see that's not moving is ...

Editing incident categories and subcategories

Creating the appropriate incident categories and subcategories is critical for obtaining useful incident reports and for routing incidents efficiently. Everyone with a stake in resolving, managing, tr...

Practice Makes Perfect: Dictionary Overrides Best Practices

This week's best practices KB article features a video tutorial and tips for using Dictionary Overrides. System administrators can learn how to effectively override field settings on extended tables w...

Blog Articles