Knowledge Base Weekly Digest: June 10, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Leveraging Data for Automation Decisions

I recently came across one of the most complex workflows I've ever encountered. After the initial cringe and urge to run away I wanted to understand what the business case was. It turns out that a lot...

ServiceNow Education Services Team Introduces Project Portfolio Management Training Course

The ServiceNow Education Services team recently introduced a new training offering for people interested in learning more about ServiceNow's Project Portfolio Management application. This is a 2-day t...

So you're interested in Eureka and want to know what's new - look no further!

Maybe you're interested in upgrading to Eureka or curious about the changes and you're looking for a complete list of Eureka requirements and enhancements. I wonder where you could go to find that inf...

Internet Explorer 11 clearing second password input fields

Is Internet Explorer 11 (IE 11) causing a second-password vanishing act in your email forms? You are not alone. Using IE 11 to save a form that has two password input fields clears the contents of the...

Six Ways To Improve Your Field Service Management Operations

Did you know that ServiceNow offers field service management (FSM) capabilities? I wouldn't blame you if you didn't, our field service management application was previously called ServiceNow Work Mana...

Are your CIs in the right state of mind?

Do you need an automatic method of checking that certain CIs are in a particular state? For example, ensuring that servers have at least a specified minimum amount of RAM and disk space or that critic...

Getting Started with ServiceNow IT Governance, Risk, and Compliance

This video demonstrates the ServiceNow IT Governance, Risk, and Compliance (IT GRC) application. It is important to make sure your organization stays in compliance with any laws and regulations that a...

Think Like a ServiceNow Employee: May 2014 Top KB Articles

When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledg...

Getting Started with ServiceNow Resource Management

This video provides a brief tour of the Resource Management application and explains how it can be used to create resource plans, request resources for upcoming projects, assign tasks to specific user...

ServiceNow Basics: Change Management

This video provides a brief overview of the Change Management application and explains how it can be used to minimize risks associated with changes to your IT environment. <P></P><P>For more information on chan</P>...

Getting Started with ODBC

The ServiceNow Open Database Connectivity (ODBC) driver provides read-only access to the database associated with your ServiceNow instance and is very useful for reporting and other purposes.If you pl...

ServiceNow Basics: Problem Management

This video demonstrates the ServiceNow problem management process, from creating a new problem record through associating child incidents and conducting root cause analysis. This is an excellent resou...

Top 10 Popular Solutions

We keep track of the most popular articles each week, and we thought it would be helpful to share these with the whole ServiceNow community, in case any of you face similar issues. Below are the top 1...

Bad Language, I&O Divides, Spinning Plates, And Funny Bicycles - Surely IT Needs To Change?

This somewhat peculiar blog was inspired by a ZDNet article: Forget strategy, IT managers are too busy fighting fires. There's no real link from a content POV, it just got me thinking about IT and pla...

Reporting: How to Verify Schedule Conditions

Scheduling is an easy way to distribute reports to ServiceNow users. Because reports help to communicate important information to your team members, it can be frustrating when they don't work as expec...

IT Business Management: It&#8217;s More Relevant To CIOs Than Ever

This blogs complements a recent ServiceNow webinar on IT Business Management (requires registration). Over the last couple of years, I've often used the following three bullets to describe the challen...

Contract Management Tutorial

This is the final video in our series of advanced tutorials. It demonstrates the Contract Management application.<P></P><P>If you liked this video, you may find our other in-depth tutorials helpful:</P><P></P><P>Software Ass</P>...

I Bet Your Service Desk Has A VIP List, But What About One For "Very Important Roles"?

For most IT service desks, the acronym VIP means something very specific — it's that list of "important" people, in fact very important people, who they don't ever want to get the wrong side of. They ...

Next-Generation IT? It&#8217;s About Services AND Service

A few months back I wrote an article for the itSMF USA's Source magazine on Next-Generation IT. The original is here but I wanted to pull a few of the points out into a shorter blog … Next-generation ...