Knowledge Base Weekly Digest: July 15, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: Graph...

Working with Internet Search Engines and their Crawlers

In my last post I shared some of the hidden metadata we applied to our articles to feed the crawlers - those bots sent by the internet search engines to consume and subsequently index our content. Tod...

IT Leaders: Take Your Marketing Counterparts to Lunch (and/or Out for Drinks)!

One of my favorite and most respected members of the punditocracy is Michael Krigsman. If you aren't following him and his musings, you should be. Here's my take on a recent example of why. In an insi...

Troubleshooting Inbound Email Part 4 of 4: Email Events in System Logs

This video explains how you can use the event log to determine whether or not the events process scheduled job is running. This job processes all events, including emails whose State is Ready.If your ...

Debugging Search

Searching in HI or any ServiceNow instance can feel like trying to find a grain of salt in a bucket of sand. As ServiceNow's Knowledge Engineer, one of my major focuses is debugging Zing, which means ...

Neebula + ServiceNow = a Sharper Focus for Enterprise Service Management

You know what's really cool about cats' eyes? Their motion-detection abilities. Basically, when cats look out over an area — the African veldt, your kitchen floor — what they see that's not moving is ...

Editing incident categories and subcategories

Creating the appropriate incident categories and subcategories is critical for obtaining useful incident reports and for routing incidents efficiently. Everyone with a stake in resolving, managing, tr...

Practice Makes Perfect: Dictionary Overrides Best Practices

This week's best practices KB article features a video tutorial and tips for using Dictionary Overrides. System administrators can learn how to effectively override field settings on extended tables w...

Troubleshooting Inbound Email Part 3 of 4: Email Action Not Processed

If your instance is receiving email but not processing messages, consider watching this video. It is the third in our Inbound Email video series and explains how to troubleshoot when your instance is ...

Knowledge Base Weekly Digest: July 8, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: Gener...

Enhancing KB Articles with metadata for SEO and Social Sharing

Last week I shared that we'd made our Knowledge Base content publicly accessible, and hinted that there were steps to be taken to make that content more consumable for search engines. In this second p...

Top Ten Popular Solutions - July 7, 2014

We keep track of the most popular articles each week, and we thought it would be helpful to share these with the whole ServiceNow community, in case any of you face similar issues. Below are the top s...

Think Like a ServiceNow Employee: June 2014 Top KB Articles

When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledg...

Practice Makes Perfect: System Properties Best Practices

This week's best practices article features guidelines and a video tutorial for creating system properties. System administrators can learn how to effectively create system properties to perform custo...

ServiceNow custom workflow activity and using dynamic variables at runtime

Today's post is a short one. I recently ran into an issue where I was creating a custom workflow activity and wanting to use the dynamic variable syntax to submit data on the fly - when the workflow r...

Name your terms!

ServiceNow contains many terms and acronyms. Just think about ITIL, CIs, rate cards, lanes, edge, iFrame blocks, and glide lists. There are even funny terms. My personal favorites are slushbucket, Jel...

ServiceNow Basics: Service Creator

This video demonstrates how you can use the Service Creator to build custom request and fulfillment applications to serve your department.This feature is available starting with the Eureka release.<P></P><P>For</P>...

Troubleshooting Inbound Email Part 2 of 4: Instance Does Not Receive Email

This is the second video in our inbound email series. It explains how to troubleshoot when your instance does not receive email.Before watching this video, it may help to watch the first video in the ...

LDAP, SAML, SSO...an alphabet soup of acronyms you should know if you can't log in

If you are having trouble logging in to the platform, receive error messages, or are working with users who have trouble with their log in credentials, this is known as issues with platform security. ...

Public access to Knowledge Base articles on HI

In an effort to get you the information you need before you need it, we've started promoting high-impact content from our various sources (product documentation, this community, knowledge base) throug...