This blogs complements a recent ServiceNow webinar on IT Business Management (requires registration). Over the last couple of years, I've often used the following three bullets to describe the challen...
This is the final video in our series of advanced tutorials. It demonstrates the Contract Management application.<P></P><P>If you liked this video, you may find our other in-depth tutorials helpful:</P><P></P><P>Software Ass</P>...
For most IT service desks, the acronym VIP means something very specific — it's that list of "important" people, in fact very important people, who they don't ever want to get the wrong side of. They ...
A few months back I wrote an article for the itSMF USA's Source magazine on Next-Generation IT. The original is here but I wanted to pull a few of the points out into a shorter blog … Next-generation ...
As I read more and more about 2014 being the era of "the personal cloud," I can't help think that it, like BYOD, is really nothing new. Employees have used personal cloud services in a work capacity f...
Businesses these days use lots and lots of software programs. All of those programs need to be licensed, managed, and retired in accordance with different vendor guidelines. How can you corral those t...
The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...
Boy, have we got a flush of workflow information for you this week! Workflow can encompass so many different aspects of your business and the functions of your ServiceNow instance, and we made sure we...
Last week, I highlighted an in-depth tutorial of our Software Asset Management application. This week, I am going to share a similar video that demonstrates the Asset Management application.<P></P><P>If you lik</P>...
Words are a funny thing. The words we use, and how we structure and say them, are the foundations of how we put forward our thoughts, opinions, and motivations for others. And of course how all of the...
ServiceNow has a variety of government customers, including federal agencies, state governments, local governments, tribal organizations, and Federally Funded Research and Development Centers (FFRDCs)...
Over the past few months, I've shared many videos that introduce various ServiceNow applications. However, if you are are looking for a video with more detailed information about application functiona...
So what did YOU do after Knowledge14?Many if not most of us on the ServiceNow Knowledge14 team took much-needed breaks. My wife and I went on our first "laptop-free" vacation in more than three years,...
Last week, I posted a video explaining how to troubleshoot import sets where data is truncated in a string field.When using import sets, admins may also encounter empty fields where dates should have ...
The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...
Sometimes importing and exporting data, records, and other necessities, can feel like a cargo ship stuck in customs. Maybe an import is taking longer than expected or when it does complete, some of th...
When my Dutch friend Viktor recently visited California he did what all in-the-know travelers do these days: rented a stranger's house on Airbnb, a stranger's car on Getaround, and a stranger as a tou...
I think I'm an ITSM (IT service management) sort of guy so I find it strange when I feel compelled to write something about other corporate service providers. I know I've done it before, with HR in pa...
Since we launched our Points, Levels, and Badges program three weeks ago (April 23rd), the community has been buzzing--with members earning points for a wide range of activities and badges for explori...
When configuring email or troubleshooting email notifications, the Mail Properties page is the place to start. This special page lists all email properties and offers diagnostics and troubleshooting h...
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Cooks and Chaos: Turning a Self-Inflicted P1 into ...
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Buy or Build: What to do?
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"Future-Proofing": Preparing for What’s Next on th...
