ServiceNow Basics: Service Catalog

This video provides an overview of the Service Catalog application and demonstrates how you can use it to request supplies and services from your IT organization and other departments through a self-s...

Knowledge Base Weekly Digest: June 24, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: Email...

What's in a release?

Do you need information about a specific ServiceNow release, patch, or hotfix? Check out the Release Notes on the ServiceNow wiki. For example, the notes for our most recent release, named Eureka, con...

What to do when your ODBC driver won't accelerate

Is your ODBC driver feeling more like a passenger than a driver? Do you have issues with your ODBC connection or queries? Well, you have come to the right place! We have created a brand new troublesho...

Getting rid of No Sensors Defined error when sending SOAP messages in a workflow

If you are using a "Run Script" activity to send a SOAP message in a workflow, and are posting that message on the ECC queue with our Discovery plugin enabled, you will see the "No Sensors Defined" er...

The Rise Of The Citizen Developer, Or Is That Citizen Creator?

In 2009, global research firm Gartner spoke to the rise of the Citizen Developer by 2014, based on: mass personalization, infrastructure industrialization, changing demographics, and developer tool ev...

ServiceNow Project Portfolio Management Training

Following up on earlier posts about our new PPM training, here is an info graphic highlighting the training topics -

What's New In The ServiceNow Eureka Release?

On the 17 June ServiceNow publicly announced its Eureka release. If you are full of interest but short of time then this blog is for you. To quote from the official press release: "The products and fe...

Stop the Block: Configuring Sender Policy Framework for Email Delivery

Are the emails sent from your instance constantly being blocked by your company's mail server? Do you find yourself hunting down IP addresses to whitelist to your server? Simplify your life by configu...

Shadow IT, Rogue IT and IT Transformation: Be the Borg!

There's been a lot of discussion in the blogosphere, among the punditocracy and elsewhere lately about "shadow IT" and "rogue IT." Thought I'd join in. To define our terms, "shadow IT" and "rogue IT" ...

10 Things I love about PPM...

As recently announced, our ServiceNow Education Services team just introduced a new PPM course -/community/learn/blog/2014/06/06/servicenow-education-services-team-introduces-project-portfolio-managem...

Knowledge Base Weekly Digest: June 17, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

17 Lean ITAM Projects To Launch Your ITAM Practice

In his previous (guest) blog post — A Lean Approach To Getting Started With ITAM — Martin Thompson of The ITAM Review explained how Lean thinking can be applied to IT asset management (ITAM). He also ...

Top 10 Popular Solutions: June 16, 2014

We keep track of the most popular known issues each week, and we thought it would be helpful to share these with the whole ServiceNow community, in case any of you face similar issues. Below are the t...

A Lean Approach To Getting Started With ITAM

This blog (and its follow up) has been contributed by Martin Thompson of The ITAM Review ... In this blog I hope to answer a number of questions raised during my IT Asset Management (ITAM) best practi...

How to Order an Execution

How much do you know about the execution order of business rules? Most admins clearly understand the difference between before and after rules, if you don't, you really need to start there. What about...

IT and Enterprise Transformation 101: Why Words Matter

If you haven't yet, you should immediately read my friend and colleague Stephen Mann's recent take on User-Centric IT. It is not only thought-provoking and incredibly relevant, but timely (and, of cou...

Know Your Numbers: Rack Design

This is part of Cost Modeling Your Cloud series:Part 1: Know your numbersPart 2: Develop the modelPart 3: Be consistent ** Disclaimer: Math ahead. Actual costs and data points obfuscated for confident...

Wrapping Long URLs and Images with CSS

If images in your document are extending to the point of no return in your browser, here's a way to adjust a long URL to "wrap" your content into view. This will save you valuable time scrolling aroun...

Certifying configuration items

Having accurate information in your CMDB is critical, especially in highly regulated business environments. In my last blog post, I talked about how the Desired State application can help you determin...