From choosing a product or service through to tracking how this is processed or delivered, consumers have become accustomed to a seamless user experience. So why are we treading water at work?
The simple answer is that we cannot get away from using manual processes and pushing services forward with email. It wastes extra cycles, causes employees to chase their tails, and kills productivity.
Redefining the way we work
ServiceNow research, published in May 2016, shows that popular consumer services rank 103% better than workplace services.
But it doesn't have to be that way! ServiceNow is working with organisations across the world to drive a service revolution and change the way people work. Every day we are helping to transform workplace services and making work more intuitive, connected, predictable and efficient.
That's the energy fueling our European NowForum events, taking place in Paris, Frankfurt, Amsterdam and London in October. In four cities, over four days, the NowForums will bring together more than 5,000 European IT professionals to redefine the way that work gets done.
Driving the service revolution across the enterprise
Across Europe, I'm seeing organisations transform the delivery of workplace services. While this typically starts in the IT department, the service revolution is permeating the entire enterprise and it's happening fast across Europe.
HR is a key area for service transformation. The automation of operational tasks such as handling common employee enquiries and onboarding new personnel is allowing HR leaders to break free from the burden of day-to-day administration to focus on more strategic initiatives, like career development or talent management.
Likewise, we're seeing demand from customer service teams, who see the potential of creating a complete platform that links customer engagement to backend processes to deliver exactly what customers want — and expect.
And in Europe, the growth of the cloud is driving demand for Service Integration and Management (SIAM), as organisations look to manage multiple cloud providers, find the best fit for their requirements, and keep them focused on defined SLAs.
The service revolution in action
Alongside ServiceNow solution experts who will share insights into our newest innovations and product roadmaps, ServiceNow customers will present their experiences on how they are driving the service revolution across their organisations.
Learn from leading European brands at the events, including:
Experience the service revolution
This year's European events promise to be even bigger and better than our NowForum 2015 series, bringing together thousands of IT and service management professionals who are poised to drive the service revolution across Europe.
Experience the revolution for yourself and sign up now for a NowForum event near you. I hope to see you there!
