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Service Integration and Management

Gain Broad Visibility Into Service Provider Performance

Benefits to Your Enterprise

Today’s IT service model includes a mixture of internal and external providers and suppliers. Aligning multiple service providers to internal operations and measuring vendor performance against contracted service level agreements (SLAs) has created new challenges and complexities.

Large organizations are adopting the service integration and management (SIAM) model to replace single-vendor outsourcing approaches that have failed to deliver against expectations relative to cost savings, service improvements or innovation. ServiceNow provides end-to-end visibility, reporting and accountability for the services delivered by multiple external providers. With ServiceNow, you can drive standards across providers and evaluate their performance.

Evaluate
Service provider performance against contract SLAs
Drive
Process standards across all external service providers
Proactively Manage
External providers and increase vendor accountability
Increase
The speed of on-boarding and off-boarding providers as business needs change
Automate
And manage service relationships across all service providers

Service Integration and Management Products

VENDOR PERFORMANCE
MANAGEMENT

Improve End-to-End Supplier Accountability

PERFORMANCE
ANALYTICS

Consolidated lifecycle automation

SERVICE
CATALOG

Consumerize the IT Service Experience

INCIDENT
MANAGEMENT

Accelerate service restoration

PROBLEM
MANAGEMENT

Prevent service disruptions

CHANGE AND RELEASE
MANAGEMENT

Reduce risk of change and speed release of services to the business

FINANCIAL
MANAGEMENT

Provides insight into spend for CIOs seeking to gain visibility into spend, connect cost to service usage and align investment to business goals

PROJECT PORTFOLIO
MANAGEMENT

Empowers project teams to work faster and smarter across all kinds of work

GOVERNANCE,
RISK AND COMPLIANCE

Provides clarity into compliance and audit initiatives, reduces risk exposure, and automates the work of organizations struggling with complex regulatory landscapes

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