Many IT organizations are outsourcing portions of their services to scale to meet business needs, lower the cost of services, or drive innovation. Yet, many of today’s outsourcing models have failed to deliver against expectations.
Service Integration and Management (SIAM) is a model to create a service integration layer to manage interdependent services from multiple internal and external vendors.
ServiceNow provides a cloud‑based SIAM solution that helps companies build a single, integrated business‑facing IT organization. It is based upon an extensible platform that provides end‑to‑end service management, analytics, and accountability for all services.
With ServiceNow, you can benchmark service delivery performance, hold suppliers accountable to KPIs and contracts, and provide the communication and incentives for suppliers to work together to help you scale to achieve your business goals.
Get real-time business insights across your entire services supply chain to pinpoint and correct issues
Demonstrate better, more consistent service delivery through improved processes, metrics, and control across all internally and externally sourced services
Establish a model to govern and benchmark suppliers so you can manage performance and improve business relationships