Gain Full Control of Your Service Delivery

Many IT organizations are outsourcing portions of their services to scale to meet business needs, lower the cost of services, or drive innovation. Yet, many of today’s outsourcing models have failed to deliver against expectations.

Service Integration and Management (SIAM) is a model to create a service integration layer to manage interdependent services from multiple internal and external vendors.

ServiceNow provides a cloud‑based SIAM solution that helps companies build a single, integrated business‑facing IT organization. It is based upon an extensible platform that provides end‑to‑end service management, analytics, and accountability for all services.

With ServiceNow, you can benchmark service delivery performance, hold suppliers accountable to KPIs and contracts, and provide the communication and incentives for suppliers to work together to help you scale to achieve your business goals.

  • Service Integration and Management

    COMPREHENSIVE VIEWS INTO OVERALL SERVICE PERFORMANCE

    Get real-time business insights across your entire services supply chain to pinpoint and correct issues

  • ServiceNow Accelerate Speed

    FASTER, MORE ACCURATE SERVICE DELIVERY

    Demonstrate better, more consistent service delivery through improved processes, metrics, and control across all internally and externally sourced services

  • ServiceNow Value

    GAIN NEGOTIATING LEVERAGE WITH SUPPLIERS

    Establish a model to govern and benchmark suppliers so you can manage performance and improve business relationships

Related Products and Solutions

SIAM Provides Sourcing Transparency and Agility at Siemens

ServiceNow Siemens Video Still Image The Importance of Service Integration

SIAM Provides Sourcing Transparency and Agility at Siemens

Building a Service Integration and Management (SIAM) Solution

Building a Service Integration and Management (SIAM) Solution Building a Service Integration and Management (SIAM) Solution

Building a Service Integration and Management (SIAM) Solution

Try the ServiceNow Demo Today

Questions? Our reps have answers. 1‑858‑720‑0477