Over 14 years of ServiceNow consulting across more than 10 companies, I've observed that nearly every organization struggles with technical debt — and it worsens as more business domains (ITSM, ITOM, ...
Your IT Operations Team Shouldn't Be Drowning in Manual Work IT operations are drowning. Between incident management, alert noise, and endless manual troubleshooting, your best people are spending too...
The goal is not to eliminate customization. The goal is to make every platform change earn its place. Most ServiceNow customization debates start with the wrong question: Should we configure it or cus...
Get ahead. Grow. Shine. Become a ServiceNow Rising Star. If you contribute to the ServiceNow Community and enjoy sharing your experiences, this program is for you! You could be named ServiceNow Risi...
One Million Strong. And Just Getting Started. The ServiceNow Community has officially hit one million members, and we're not sure a blog post is big enough to hold how excited we are right now. One mi...
Most ServiceNow organisations are good at measuring delivery. They track releases completed, stories delivered, projects implemented, and business outcomes achieved. These metrics help demonstrate pro...
As architects become more senior, it is natural for their responsibilities to shift away from hands-on development. They spend more time on strategy, governance, stakeholder engagement, and solution d...
One of the interesting aspects of architecture is that success often goes unnoticed. When architecture is working well, users rarely think about it. Integrations function reliably, upgrades proceed sm...
Architects are often introduced after a project has already been sold, funded, and approved. By that stage, major assumptions may already have been made regarding scope, complexity, timelines, and del...
Enterprise Service Management is often introduced as an extension of ServiceNow capabilities beyond IT. HR, finance, facilities, legal, and other functions begin adopting common service delivery pract...
When organisations discuss data quality, the conversation often centres around validation rules, mandatory fields, workflows, and governance controls. While these mechanisms are important, they rarely...
Most ServiceNow roadmaps focus on growth. Organisations plan new capabilities, new modules, new automations, and new user experiences. Roadmaps are typically filled with initiatives designed to increa...
Architecture reviews often focus heavily on technical risks. Teams discuss performance, integrations, security vulnerabilities, scalability concerns, and upgrade impacts. While these are important con...
Reusability is frequently promoted as a best practice in architecture. The logic seems obvious: build something once and use it many times. In theory, this reduces effort, improves consistency, and ac...
Governance often has a poor reputation within transformation programmes. Delivery teams frequently view governance as a collection of meetings, approval checkpoints, and documentation requirements tha...
Over 14 years of ServiceNow consulting across more than 10 companies, I've observed that nearly every organization struggles with technical debt — and it worsens as more business domains (ITSM, ITOM, ...
Your IT Operations Team Shouldn't Be Drowning in Manual Work IT operations are drowning. Between incident management, alert noise, and endless manual troubleshooting, your best people are spending too...
Who we're looking for: Customers using AI Admin Center (formerly known as Now Assist Center) – if that's you, keep reading! Why We're Asking We're gathering feedback from real implementers and decisio...
We've kicked off an ongoing research program at ServiceNow that has a recurring cadence. We would like to reach out to you on a regular weekly or biweekly basis to participate. As a reminder, you may ...
The goal is not to eliminate customization. The goal is to make every platform change earn its place. Most ServiceNow customization debates start with the wrong question: Should we configure it or cus...
Update August 10, 2026 9a.m. PST: As of this morning, we have recovered >99.9% of the content that was archived last week. We appreciate your patience and apologize for any inconvenience you may have ...
We’d love to learn more about your experience with ServiceNow SIR playbooks creation/maintenance in an upcoming one-on-one user research session! Your participation is essential for us to build experi...
This recruitment period has ended. Thank you to everyone who applied! Hi everyone, my name is Nancy and I'm a UX Researcher at ServiceNow helping our design team improve the Developer site (develope...
Over the past four weeks, I had the opportunity to be part of the Architecture Excellence (ArchX) program, and I can honestly say it has been one of the most engaging learning experiences I've had. Th...
Get ahead. Grow. Shine. Become a ServiceNow Rising Star. If you contribute to the ServiceNow Community and enjoy sharing your experiences, this program is for you! You could be named ServiceNow Risi...
on:
An Update on Recently Archived Community Content
on:
Calling all Servicenow Developers! How can we impr...
on:
One Place to Run Your Certificates. Zero Guesswork...
