Recently, our Global Services team - along with one of our partners - had the pleasure of working with a member of the Forbes Global 2000 list. This company is a leader in the information services space, boasting over $4 billion in annual revenues, and has more than 15,000 employees around the globe.
Traditionally, they managed their IT infrastructure with multiple legacy systems, from a number of different vendors, and many homegrown tools. Faced with manual processes, disconnected systems and high costs, the company needed to transform the way it delivered IT services. That's why chose ServiceNow to deliver a comprehensive, 24x7 cloud-based management solution across 38 countries — setting an aggressive deployment target of just 9 months. To ensure a successful deployment, they engaged ServiceNow Global Services and our partner to get the job done.
"Though the deployment of secure and effective technology, we have improved business performance and therefore enabled a superior customer experience."
Vice President of Global Service Excellence
Earlier this year, they began a staggered go-live of 14 ServiceNow applications — including Service Mapping, Discovery, Vulnerability Response, Incident, Problem, Change, Knowledge Management, and HR Service Delivery. By working with ServiceNow Global Services and our partner, they were able to:
- Work smarter and faster by seamlessly integrating processes across key global centers
- Increase IT efficiency by automating processes such as discovery
- Drive down IT costs by empowering end users — reducing business demands on IT
- Improve the security of their IT infrastructure and services
Find out how ServiceNow Global Services can help you Modernize IT Service Management, Eliminate Service Outages, Resolve Security Threats Fast, and Consumerize the Employee Service Experience.
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