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C-SUITE POV

Leading CHROs share their take on technology-enabled employee experiences.

Increase HR Efficiency While Making It Easy for Employees to Get Service Across the Enterprise

Today’s workforce expects consumer grade service experiences. With ServiceNow, you can make it easy for employees to be employees by providing fast, personalized, and ever improving levels of service, even for processes like onboarding that span beyond HR. Employee productivity and satisfaction will rise, and so will HR’s reputation.

FORRESTER TEI STUDY

Major Healthcare Provider Saves $9M in 3 Years

How to Consumerize the Employee Service Experience

  1. 1
    Provide Instant
    Answers To Questions
    Reduce HR case load by providing employees self-service access to HR information.
  2. 2
    Allow Employees To
    Request Any HR Service
    Make it easy for employees to quickly make requests and get help.
  3. 3
    Automatically Route
    Cases To The Right People
    Improve efficiency, accuracy, and time to resolution by automatically routing cases to subject matter experts.
  4. 4
    Orchestrate Action Across
    Multiple Departments
    Automate workflows across departments to improve complex processes, such as employee onboarding.
  5. 5
    Provide A Consumer-Like
    Service Experience
    Meet the expectations of a modern workforce with a personalized service experience, available anytime, on any device.

What Our Customers Are Saying

We’re not afraid to hire 400 or more people if we have to—we’ve built a strategic organizational capability that can do this.

Brian Wagstaff
Director of Technology Services

Our employees are saving lives every day. ServiceNow makes routine employee tasks quick and easy, allowing them to get back to what’s important.

Carlie Bush
Director of HR Shared Services

Featured Content

Explore HR Service Delivery

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