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HR and IT
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

Digital Workflows
  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

Success Navigator
  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

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Value Calculator
  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.
IT transformation to improve business process and priorities

Transform the IT experience

Innovate more, align to business priorities, and deliver great user experiences.

Transform your IT value chain, from planning to operations

Drive innovation on a single cloud platform. Ensure better alignment with business priorities. Deliver modern, AI-powered user experiences.

Replace legacy and point tools with a single platform to unchain innovation

Maximize collaboration and productivity with a single source of truth for IT. Optimize operations with real‑time analytics across the organization.

Align to business priorities with speed and agility

Make smarter decisions with a single view of data. Resolve critical issues faster than ever by prioritizing and assigning teams based on impact.

Deliver modern, AI-powered user experiences for everyone

Free up staff time by using virtual agents for common tasks. Provide service desk agents with everything‑including AI—assisted recommendations—in one place.

Forrester report on ITSM

Analyst Report

Integrate Enterprise Service Management at the heart of your service delivery pipeline.

The Forrester Wave™: Enterprise Service Management, Q3 2018

Don’t just take our word for it

See how companies like yours have transformed their IT experience.

RETAIL

Wayfair transforms IT value chain

Single system enables 95% reduction in delivery time.

FINANCIAL SERVICES

Desjardins delivers 3X faster

A common data structure powers rapid, agile development and saves millions.

INDUSTRY

NXP fosters innovation

Single integrated cloud platform delivers global IT services to 44,000 employees.

SERVICES

Flight Centre takes off

New platform reduces incidents 50% and restoration mean time by 80%.

Solutions to power your IT transformation

IT Service Management

IT Service Management (ITSM)

Consolidate legacy systems to elevate the service experience, increase productivity, and achieve new insights.

Align business process to business priorities

IT Business Management (ITBM)

Align work to business priorities, optimize run-the-business resources, and reduce time to market.

Gain visibility with ITOM

IT Operations Management (ITOM)

Gain visibility into your operations footprint, manage IT service health, and optimize delivery and spend.

Now Platform

Now Platform

The foundation for all your ServiceNow solutions, certified partner apps, and custom app needs.

Join us at a live event

SERVICENOW EVENT

Now at Work coming to you

Join a global event near you to unlock the power of modern digital workflows.

INDUSTRY EVENT

Agile2019 - August 5-9

Attend this annual conference that’s dedicated to furthering Agile principles.

Featured Resources

ANALYST REPORT

A five-time ITSM MQ Leader

See why in the Gartner 2018 Magic Quadrant for IT Service Management Tools.*

ANALYST REPORT

Total Economic Impact

Forrester examines the potential ROI that enterprises may realize by deploying ServiceNow IT apps.

ANALYST REPORT

ServiceNow cited as a leader

Forrester Wave™ ranks strategic portfolio management tools.

EBOOK

Now on Now: ITOM + ITSM

How ServiceNow improved visibility, productivity, and availability in IT operations.

ANALYST REPORT

An ESM industry overview

The Forrester Wave™: Enterprise Service Management, Q3 2018 report offers you an unbiased view of ESM vendors.

EBOOK

Get better, faster, cheaper IT

This ebook provides smart, actionable insights into how you can use AI to deliver outstanding IT service.

EBOOK

Accelerating IT in a DevOps world

This guide covers the challenges that arise when integrating DevOps with IT change management processes.

EBOOK

Transform IT

Drive better business outcomes by improving IT service delivery and support.

Talk to an expert

Break down silos. Work smarter, not harder, with intelligent automation. Simplify the planning, delivery, and management of services. Bring value to your business—now.

 

* Gartner MQ before 2017 was known as "Magic Quadrant for IT Service Support Management Tools"

 

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