• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Get to Value Fast, Simplify the IT Experience, and Make Smarter Decisions

IT is leading the charge toward digital transformation, but complex legacy tools act as barriers along the way. With ServiceNow, your new service desk is up and running fast with built‑in proven practices. An easy‑to‑use service portal makes submitting requests and delivering services painless. You’ll work smarter with Agent Intelligence to automatically categorize and assign tasks, and gain control with complete IT service visibility – no infrastructure required.

See How Customers Take Control of
Difficult Legacy Tools

Using ServiceNow to manage most of our core IT processes led to reducing the number of applications used for service management.

Ashish Agarwal
VP and Head of IT Application Product Management

See How Much Customers Are Saving

We consolidated redundant ticketing systems across several acquired companies.

Greg Thoreson
Manager, IT - ServiceNow Platform, Oshkosh Corporation

How to Modernize IT Service Management

  1. 1
    Consolidate Incident,
    Problem, And Change
    Provide consistency across processes with shared configuration items and service level goals.
  2. 2
    Automate Assignments
    With Agent Intelligence
    Use Agent Intelligence to automatically triage incidents, and integrated collaboration to improve teamwork.
  3. 3
    Drive Action With
    Service And Asset
    Automate discovery of IT services and assets to gain visibility into cost of ownership and get fast resolution.
  4. 4
    Make Better Decisions
    With Dashboards And
    Use dashboards to get actionable insight into service demand, service level compliance, and other key performance indicators.
  5. 5
    Provide One Place
    For Users To Make
    All IT Requests
    Request and track services through a single service portal and from any device—creating a consumer-like experience.
  6. 6
    A Single Cloud System
    Of Action For IT

    Drive IT efficiencies and reduce costs by consolidating on-premises tools and infrastructure on the ServiceNow Platform. Start Your Journey

Resources You Can Use

Explore the Product: IT Service Management

ServiceNow ITSM software gives you a powerful platform for managing ITIL processes, helping you to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation. And since it's built on an enterprise IT cloud platform, no infrastructure is required. ServiceNow ITSM is available to companies of all sizes.



form close button


I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.