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Keynotes, Interviews, and more

ON DEMAND

Get to Value Fast, Simplify the IT Experience, and Make Smarter Decisions

IT is leading the charge toward digital transformation, but complex legacy tools act as barriers along the way. With ServiceNow, your new service desk is up and running fast with built‑in proven practices. An easy‑to‑use service portal makes submitting requests and delivering services painless. You’ll work smarter with Agent Intelligence to automatically categorize and assign tasks, and gain control with complete IT service visibility – no infrastructure required.

LEARN THE ROI POTENTIAL FROM FORRESTER

See How Customers Take Control of
Difficult Legacy Tools

Using ServiceNow to manage most of our core IT processes led to reducing the number of applications used for service management.

Ashish Agarwal
VP and Head of IT Application Product Management

WATCH VIDEO

Get to Value Fast

Guided setup with embedded help makes it easy to standardize service delivery and automate manual, repetitive setup tasks.

Simplify the IT Experience

Simplified collaboration for IT teams and an easily configured portal provide users with a consumer‑like experience for requesting and tracking services.

VALUE CALCULATOR

Get a Customized View of Untapped Value

Calculate the potential value of ServiceNow with a business case tailored to your company.

Based on commissioned 2017 Total Economic Impact™ studies conducted by Forrester Consulting on behalf of ServiceNow.

GET STARTED

Make Smarter Decisions

Automate routine processes with Agent Intelligence™, and tap into peer benchmarks for continual service improvement.

Gain Control With Full Service Visibility

Dashboards and Performance Analytics provide consistent and actionable information for service demand, service level compliance, and other key indicators.

Focus on High-Value Projects, Not ITSM Infrastructure

Our software is built for the cloud and accessible as a service on any device. Upgrades to our IT cloud platform happen automatically so the latest capabilities are available without administrative overhead.

ANALYST REPORT

Crossing the Legacy ITSM Chasm

Should you adopt next‑gen ITSM, hack your legacy tools, or do nothing?

ASSESS THE RISKS

See How Much Customers Are Saving

We consolidated redundant ticketing systems across several acquired companies.

Greg Thoreson
Manager, IT - ServiceNow Platform, Oshkosh Corporation

READ THE ARTICLE

How to Modernize IT Service Management

  1. 1
    Consolidate Incident,
    Problem, And Change
    Management
    Provide consistency across processes with shared configuration items and service level goals.
  2. 2
    Automate Assignments
    With Agent Intelligence
    Use Agent Intelligence to automatically triage incidents, and integrated collaboration to improve teamwork.
    |
  3. 3
    Drive Action With
    Service And Asset
    Awareness
    Automate discovery of IT services and assets to gain visibility into cost of ownership and get fast resolution.
    |
  4. 4
    Make Better Decisions
    With Dashboards And
    Analytics
    Use dashboards to get actionable insight into service demand, service level compliance, and other key performance indicators.
    |
  5. 5
    Provide One Place
    For Users To Make
    All IT Requests
    Request and track services through a single service portal and from any device—creating a consumer-like experience.
    |
  6. 6
    A Single Cloud System
    Of Action For IT

    Drive IT efficiencies and reduce costs by consolidating on-premises tools and infrastructure on the ServiceNow Platform. Start Your Journey

Resources You Can Use

Explore the Product: IT Service Management

ServiceNow ITSM software gives you a powerful platform for managing ITIL processes, helping you to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation. And since it's built on an enterprise IT cloud platform, no infrastructure is required. ServiceNow ITSM is available to companies of all sizes.

TRY THE DEMO

Or go to IT Service Management.

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