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Proactively Identify Service Issues, Pinpoint Disruptions, and Automate Remediation

Business service outages negatively impact customers, partners, and employees—resulting in financial losses and damage to company reputation. With ServiceNow, eliminate outages with a service‑aware approach, ingest operational information, and enable IT to proactively address issues and quickly respond to incidents.

How to Eliminate Service Outages

  1. 1
    Map Business Services
    To Infrastructure
    Discover and map relationships between business services and the IT components required to support them.
  2. 2
    Keep Service
    Maps Current
    Continuously monitor IT infrastructure for changes and update service maps in real time.
  3. 3
    Ingest Events From
    Across The IT Landscape
    Gain a consolidated view of service-impacting events for a rapid and effective IT response.
  4. 4
    Prioritize Issues
    And Automate Fixes
    Automate IT and business processes to accelerate remediation, reduce manual tasks, and improve productivity.
  5. 5
    Gain Visibility Into
    Business Service Health
    Prioritize the resolution of issues to ensure business service availability.

What Our Customers Are Saying

By the time our users notice a service issue, we've already told them about it and we're working on a fix.

Jamie Duncalf
Manager, IT Operations

ACHIEVED AN OUTAGE REDUCTION OF

80%

Take ServiceNow for a Test Drive