The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Email
Configure, diagnose and resolve issues with email and notifications.
- Virus Detection Missing On Inbound Emails (KB0564738)
- After Upgrading to Geneva or later Fuji Patches Email Inbound Actions are not updating fields (KB058...
Import/Export
Migrate data from one instance to another.
- Using the JDBCProbe script include causes NullPointerExceptions in the response input ecc_queue reco...
- When an out of box Service Catalog item (sc_cat_item) or category (sc_category) form is updated, the...
- Easy Import fails when using the French language interface (KB0584150)
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
Lists
Display information from a data table and search sort and filter that information using lists.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- Data collector fails when there is a script without facts table (KB0584151)
- When you preview records in the Indicator Wizard, filter conditions from the indicator source ar...
- When viewing a dashboard based on a breakdown source, not all users can select the blank option (KB0...
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Report breaks when workflow activity variables are added as columns in list reports (KB0584080)
- Landing on or reloading Project Overview or certain homepages intermittently causes the error 'layou...
- HTML fields in a form are incorrectly rendered when exporting to PDF (KB0564332)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- The price in the check box of a Service Catalog item shows as dollars even if a fixed price in anoth...
- The Company Policies quick link in Service Catalog causes a "frame inside the frame" issue (KB058407...
Service Level Agreements
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA).
- Calculating SLA Actual and Business values in the 2011 SLA Engine (KB0550769)
- Switching between the Escalation (SLA) Engine and the SLA Plugin (2011 SLA Engine) (KB0550768)
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- In U11, the title tab bar of the tabs is too large after upgrading to Geneva (KB0584012)
- Style for a drop-down list field isn't reflected in the form.a (KB0584152)
- The glide.banner.style and glide.product.description.style properties do not change font size in UI1...
- UI16: Activity Formatter does not show on reference popup with Sys_popup view (KB0584136)
- Focus incorrectly changes when the Planning tab fields are made mandatory (KB0584135)
- Dynamic conditions applied to a UI Policy fail to evaluate. (KB0584082)
