The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
- User results in Connect's "Add Member to Group" sidebar are limited to 50, causing issues on instanc...
- Connect Support chat message entries between two people are all shown in activity stream as one acco...
- Closing a chat session on an end user's side does not move chat into Close_Complete (state remains i...
Filters
Apply, modify, create, and save filter conditions to be applied to a table and work with a subset of data.
Import/Export
Migrate data from one instance to another.
- LDAP import via MID Server does not create column defined in LDAP 'Attributes' (KB0610381)
- Duration field is not formatted in the export to Excel functionality (KB0610424)
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
- Word document tables of contents are not imported into knowledge base articles correctly (KB0610395)
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
- In mobile UI client scripts, current roles are unavailable on the g_user object (KB0610402)
- Automatically Add Bookmarks feature does not work correctly on the mobile app (KB0610403)
Project Management
Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.
- Program and Portfolio manager roles get Access Denied error when trying to access Program and Portfo...
- Project Task related list is not appearing (KB0610432)
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
Server Side Scripting
Change the appearance or behavior of ServiceNow or run as business rules when records and tables are accessed or modified.
Service Portal
Service Portal provides an alternative user experience to the standard platform UI.
- g_form.clearOptions() leaves None option in Service Portal catalog item variable unlike the standard...
- Poor performance for Order Guide with large number of included items and variables (KB0610410)
IT Business Management
A ServiceNow business service is work or goods that are supported by an IT infrastructure.
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Extended tables display work notes above comments regardless of the order indicated in the form layo...
- List v3 ignores the glide.ui.goto_use_contains system property (KB0610408)
- Avatar initials are incorrect when emails are in parentheses (KB0610401)
- Activity stream does not load if relationship changes are in the feed and modifications were made by...
- Not all the fields are available for template_editor when creating new sys_template (KB0610409)
