The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
Domain Support
Manage your separated domains with by activating Domain Support for your ServiceNow instance where you can view, enable, and configure the status of domain separation support.
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
Email
Configure, diagnose and resolve issues with email and notifications.
- Notification preferences for ServiceNowPushApp cannot be turned off correctly (KB0621039)
- com.glide.notification.inbound.EmailWrapper@****** appended to records when an email is received (...
Forms
View and edit records in a form to display information from a table.
Incident Management
Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
Lists
Display information from a data table and search sort and filter that information using lists.
MID Server
Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.
- MID Server operation stalls indefinitely on a failed credential load when a node with a large backlo...
- Binding MID Servers to nodes using "cookies" can cause load balancing issues, resulting in 429 error...
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Unable to see tags data when the tags column is added to a report (KB0621139)
- Editing a report definition and expanding child tables is slow and delayed (KB0610274)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Service Catalog RITM records are intermittently created without their variables (KB0610420)
- UI policy does not work correctly when label and check boxes are all included in UI policy (KB059457...
- Catalog checkout processes encounter the error "Cannot checkout with empty cart" (KB0622910)
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
SLA
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA).
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Unable to favorite an Application in the navigator in Istanbul Patch 7 (KB0623743)
- When List v3 is active, creating a template in a record causes duplicate 'Lookup using list' buttons...
- Configuring cmdb_ci list layout with extended fields freezes the browser (KB0564456)
- Excel tables copy / paste works incorrectly into TinyMCE HTML Editor for Chrome / IE / Safari (KB062...
- HR Profile tree picker not working (KB0622209)
- When the session times out, confirmation dialog in Japanese is garbled (IE only) (KB0622768)
- "Faux bold" in UI16 renders differently across browsers for Source Sans Pro font family; bold/italic...
- Activity stream does not load if relationship changes are in the feed and modifications were made by...
- List v3 date fields not showing date lapse information such as "ago" or "from now" (KB0621685)
- Adding special characters to a UI page causes display errors when the page is shown as standalone in...
Workflow
Automate multi-step processes with a graphical workflow engine.
