Are you going to sneak in an upgrade of ServiceNow during the Holiday downtime and still dreading it a bit anyway?
Ever wondered what the actual process for skipped change management looks like, as prescribed by ServiceNow?
Find assets such as this one here on the Success Pack for upgrades.
It will take you from A-Z ensuring that you consider all appropriate steps while explaining why, the risk of skipping, input, and output of each step.
RACI is even defined, and you can filter the entire list of activities by role, and export/import the steps to SPM in ServiceNow, MS Projects, or excel format.
Look at this magnificent piece of upgrade overview that you can drille down into.
Oh, the glory! Here we have drilled down into a specific activity and we can get step clarification and tons of free assets under 'inputs'
