Jakob Anker
ServiceNow Employee
ServiceNow Employee

 

 
Upgrade Preview
Did you know you can cheat in the upgrade process and get a sneak peek at skipped changes?
 
Look into the documentation for the Upgrade Preview Module
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You can get an estimate of upgrade duration and skipped changes even before the upgrade happens.
They allow you to properly analyze skipped changes and consult SMEs on customization, giving you a clear picture of steps to take during the upgrade and skipped change management.
 
Resources