Video Resources: Best Practices

katharine_campb · ‎09-22-2014

In ServiceNow, there are often several ways to accomplish a given task. The videos in our Best Practices series will help you determine which way is the most efficient, easiest to maintain, and most likely to prevent issues.

You can view all of our current Best Practices videos in this playlist. If you want to learn more about best practices related to a particular topic, and you don't find what you are looking for here, please leave us a comment and let us know.

Please use this link to view the playlist in Firefox: Best Practices - YouTube

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In the ServiceNow Best Practices playlist you will find:

ServiceNow General Planning Best Practices - Reviews the most important items to note when setting up a ServiceNow instance. These tips will allow you to get started quickly while reducing overall risks and preventing future issues.
ServiceNow Choice List Best Practices - A choice list is a type of field that lets the user select from a predefined set of options. This video introduces the following best practices for setting up choice lists
ServiceNow List Design Best Practices - Presents best practices for designing lists to enhance the user experience in ServiceNow.
ServiceNow UI Actions Best Practices - Provides best practices for developing user interface (UI) actions, which simplify processes and guide user activity on lists and forms.
How to Insert Images in ServiceNow Forms and KB Articles - Demonstrates best practices for inserting images into ServiceNow forms and knowledge base articles to avoid undesirable results caused by differences in browser capabilities, device types, and other factors.
ServiceNow Dictionary Override Best Practices - Dictionary overrides allow system administrators to override certain field settings on extended tables. This video demonstrates how to use dictionary overrides through an example of changing the initial State value for incidents and problems to differ from that of their parent table.
ServiceNow System Properties Best Practices - Explains how system administrators can manage script behavior and reduce the cost of maintaining scripts by using system properties to pass values to server-side scripts rather than hard-coding those values into the scripts.
ServiceNow Business Rules Best Practices Part 1 of 2: When to Run Business Rules - Steps through the business rules workflow and provides guidelines and examples for determining when to run business rules within that workflow.
ServiceNow Business Rules Best Practices Part 2 of 2: More Tips for Optimal Performance - Provides guidelines to ensure that business rules work efficiently, and to avoid unpredictable results and performance issues related to business rules.