3 reminder notification for incident when the incident goes OnHold and OnHold Reason Awaiting Caller

[pramod9]

Hi Community,

I want to implement 3 reminder notification for incident when the incident goes OnHold and OnHold Reason Awaiting Caller using flow designer and time duration is 24, 48 and 72 hours from on hold time.

I have gone through multiple articles but non of them explained properly.

Thanks

[Dr Atul G- LNG]

Hi @pramod9 

You can create a flow, 

Trigger - Schedule

Action

Look up records as per condition and time

Action: Send notification

https://www.servicenow.com/community/developer-forum/three-strike-policy-implementation-for-incident....