3 reminder notification for incident when the incident goes OnHold and OnHold Reason Awaiting Caller

pramod9
Tera Contributor

‎06-21-2024 06:00 AM

Hi Community,

 

I want to implement 3 reminder notification for incident when the incident goes OnHold and OnHold Reason Awaiting Caller using flow designer and time duration is 24, 48 and 72 hours from on hold time.

 

I have gone through multiple articles but non of them explained properly.

 

Thanks

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-25-2024 03:14 AM

Hi @pramod9 

You can create a flow, 

Trigger - Schedule

Action

Look up records as per condition and time

Action: Send notification

 

 

 

 

https://www.servicenow.com/community/developer-forum/three-strike-policy-implementation-for-incident....

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