3 reminder notification for incident when the incident goes OnHold and OnHold Reason Awaiting Caller
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06-21-2024 06:00 AM
Hi Community,
I want to implement 3 reminder notification for incident when the incident goes OnHold and OnHold Reason Awaiting Caller using flow designer and time duration is 24, 48 and 72 hours from on hold time.
I have gone through multiple articles but non of them explained properly.
Thanks
1 REPLY 1
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06-25-2024 03:14 AM
Hi @pramod9
You can create a flow,
Trigger - Schedule
Action
Look up records as per condition and time
Action: Send notification
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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