Add Incident "Date and time" field in ServiceNow

[Supriya Jadhav]

In order to allow more efficient investigations of incidents raised by colleagues, a new mandatory field should be added to incident form. The field created should be a standard date and time field with a "Now" button to enter a current date and time. However, the fields should not be pre-populated. How can I achieve this requirement?

[Sagar Pagar · Accepted solution]

Hi @Supriya Jadhav,

You have to add new custom date-time field on incident form. Also, add "Now" UI action on Incident table.

scripts -

current.u_date_time_field = new GlideDateTime();

current.update();

OR

current.u_date_time_field = gs.now();

current.update();

Thanks,
Saagr Pagar

[reshmapatil]

Hi @Supriya Jadhav ,

1. You can have UI Action and save date/time to the database:

getCurrentDateTime();

function getCurrentDateTime() {
current.u_current_date_time = new GlideDateTime();
current.update();
action.setRedirectURL(current);

}

2. Populate the current date/time on a field using client-callable UI Action:

//Client-side 'onclick' function
function runClientCode() {
var ajax = new GlideAjax('ClientDateTimeUtils');
ajax.addParam('sysparm_name', 'getNowDateTime');
ajax.getXML(doSomething);
}

function doSomething(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
g_form.setValue('u_current_date_time', answer);

gsftSubmit(null, g_form.getFormElement(), 'get_current_date_time'); //MUST call the 'Action name' set in this UI Action
} //Code that runs without 'onclick'

if (typeof window == 'undefined')
runBusRuleCode();

//Server-side function
function runBusRuleCode() {

action.setRedirectURL(current);
}

var ClientDateTimeUtils = Class.create();
ClientDateTimeUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {

//Returns the Date/Time of right now.
getNowDateTime: function(){
var now = gs.nowDateTime(); //Now Date/Time
return now;
},

});

Regards,

Reshma

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