Hi … I’m trying to create a report that shows only those incidents which were upgraded to Priority 3 (P3) from P4 or P5, and the upgrade happened yesterday. I’m using the metric_incident DB view to track priority changes. Used below conditions The i...
Hi Team, I added the catalog item in catalog_home, but the update set is not capturing this action. I want to capture the action manually. Is there a table where these actions are stored? Advance thanks team
I have added the incident variable editor(formatter ) in one section of my incident form for the sow view.Now if the incident is created from record producer then the variables are showing in the variables section that is fine.But if the record is cr...
Hi,I am working in MIM Workbench, here I have a requirement - "when a major incident communication is sent form ServiceNow- I want to record that sent notification details into incident worknotes."- By default the sent notification details captured i...
We are cloning prod back to dev soon and I have an update set in dev that isnt ready to be promoted. What is the best way to store this update set until after the clone and re apply it?
Hi, I have a SLA email being sent out to users for a specific custom table record. The target is the Task SLA. I want to know if its possible to update the record which is off a different table by adding an inbound action for this SLA email? In case ...
I have two questions:1) In "My Team Work," when I search for "Closed Completed," three different states appear: Close, Closed Completed, and On Hold. Can someone explain why this happens?2) In "My Team Work," when searching for "On Hold," it still ap...
Hello Team, I need assistance with updating the Major Incident Workbench in ServiceNow. Currently, the "Outage" related list is referencing the task_outage table.I would like to change this so that it references the cmdb_ci_outage table instead. Can ...
I will get above template from user in emailwhat script we will use for converting this data into incident
Unable to attach specific knowledge article on incident. When we are trying to search knowledge article in "Related Search Result" field on incident getting an error "No matching results found for ..." even though knowledge article is Active & publis...
I have a ui action for RITMs that converts to them to incidents and for some reason seems to kick out a rejection email. I have no idea why a rejection email would fire. We have no approvals in this workflow for this catalog item. If anyone can help ...
Assume that a word file has attached with a Incident. I need to get those content has written in this attachment in a actual string not in base64encod version.
Hello All, I have a requirement of getting the On call details of a particular shift for a group and display it on incident form.I was able to get the on call members for the group but I am facing some challenges while getting the oncall member for t...
I'm currently working on a UI Policy that should trigger an alert message when the category changes from one value to another. However, it's not functioning as intended. I've attached a screenshot for your reference. It seems to work when I switch a ...
For major incidents (MI), you can publish a post incident report (PIR). I'm looking at a way to get a list of all MI that that have the PIR yet to be published. I haven't found any flag or anything that tells me that the MI is still to publish the PI...
