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Hello, In an incident record, when 'This helped' checkbox is checked and other user access the same record, they can't see the checkmark. How do I fix this? Thank you
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client script is not working and copying the variables from incident to submit a ticket not
I have client script which should be copying the incident variables to the submit a request variables like short description and description once the incident ticket is converted in to the request here the client script is not working and copying the...
Issue with UI Action
My UI Action is not working in the workspace... can someone please guide what I need to write in the workspace client script? @Ankur Bawiskar @Dr Atul G- LNG
Resolved! How to filter Incident records based on Priority in Business Rule
Hi Community,I’m working on the Incident table and I want to filter records based on Priority and Shows records assigned to only loged in user.BR:(function executeRule(current, previous /*null when async*/) {current.addQuery("active", true);current.a...
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Hello,When this helped checkbox is clicked on an incident and other users open the same incident, they can't view the checkmark. Is there a way to fix this so other users can also view the checkmark?
Client Script that checks a variable has been field in if users tries to assign it to a group
Hello guys, I have this client script that checks whether a Variable (LoV) is selected if the user tries to assign the inc to a specific assignment group.function onSubmit() { // Get the selected assignment group var group = g_form.getValue('as...
Resolution duration for incident calculation getting differennce while calculation randlomly(random)
in incident form we have start time of incident and end time of incidentSo there is another field duration taken to resolve that is calculated with start time and end time and show how long incident is taken to resolve,Issue is sometimes 3,5 mins dif...
Invalid Access token. Please check your credential alias
When clicking button to start MS Team meeting in service operation workspace getting below error. Invalid Access token. Please check your credential aliasTry to delete oauth token from table but still same issue.Able to get token directly from creden...
Holiday schedule updates
Is there an approach that can automate annual holiday schedule updates for countries world wide?The "normal" holidays can be added as repeat per country - there are however a number of countries that have specific holidays that vary every year and pe...
Variable set is hiding when submitting from Order guide
I have an order guide, in which 2 catalog item are there. one is pc purchase and other is new hire. When i submit from order guide then a variable set in pc purchase should be visible on ritm . When i submit pc purchase standalone then that variable...
User is being redirected to different user profile
Hi I noticed when 2-3 user are trying to access the service portal they are redirected to different user.All 3 user are redirected to same user.Have asked the user to clear the cache history, log out and in once again, change the browser everything.B...
Resolved! Assign to me ui ation on incident table doesnt shows up if it is assigned to someone else
Hello Everyone,The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.I want this should show if it is assgned to one of my group and not assigned to me then i wa...
email remainder notification
set up an email remainder that runs once a week and goes to the assignment group's manager of each queue with a description of all the past sla incidents that their team has open. existing report: when i opened it has count of the breached sla incide...
How do I Bulk Delete & Update 1 Million Incident Records in Customers Production Environment ?
A customer has requested the bulk deletion and bulk update of nearly one million Incident records in their live ServiceNow production instance. What platform-native tools, background processing mechanisms, and data-handling strategies would you evalu...