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Response/Resolution SLA Missed

Hi Team, I would need to one help to pull out a report for Response & Resolution SLA Missed, what is the correct way to pull out the report, currently I am pulling out two report one is response SLA (Ticket Opened on last Month/Today etc.) and for re...

Garvit1 by Tera Contributor
  • 630 Views
  • 6 replies
  • 0 helpfuls

exporting logs to microsoft sentinel

Hi all, I am looking to export logs to MS sentinel. does anyone ahve a working walkthrough on this? I was surprised there wasnt a out of box solution to export logs to sentinel that i could find that was  just connecting to use SIR. Any help on this ...

RBlor by Mega Guru
  • 884 Views
  • 1 replies
  • 1 helpfuls

Get Task Variables In emails Script

var sc_task = new GlideRecord('sc_task');sc_task.addQuery('number','TASK0848064');sc_task.query();if(sc_task.next()){    gs.info(sc_task.variables.is_this_a_financial_or_physical_transfer);    gs.info(sc_task.getRowCount());}  Output: *** Script: und...

label name using dynamic translation

Hi team.  In our ServiceNow instance we have people all across the globe who speak different languages. So we had created labels of different languages in the dictionary of the fields. Let say Urgency field in Incident Managament. For french language...

Deepika54 by Tera Contributor
  • 227 Views
  • 1 replies
  • 0 helpfuls

SLA is not showing

I have one defect to resolve :Under the Record information section, why does it show no matching SLA available for Response/Resolution, when each INC has an SLA defined.Actually in the below images it is showing no matching SLA for response and resol...

akhilaanil by Tera Contributor
  • 396 Views
  • 2 replies
  • 0 helpfuls