Added a new custom field VVIP where it should replicate the VIP but it's not working

Manisha Gattu · ‎01-06-2025

Hi i have created a new VVIP field in user table and written a ui policy where only one check box( vip/VVIP) should be displayed based on chosen field and replicated the VIP style tried with VIP icon too and new icon that were available in images.do picker but it's not working.

Dr Atul G- LNG · ‎01-06-2025

Hi @Manisha Gattu

What is not working, any screen shot?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Manisha Gattu · ‎01-06-2025

when user with VVIP raises incident it's not displaying the icon as it displays for VIP. if i try to raise incident with OOB vip it displaying the icon whereas new custom field vvip user raised it's just creating a ticket with no icon

Ankur Bawiskar · ‎01-06-2025

@Manisha Gattu

are you sure the field style condition is getting satisfied?

The condition looks fine to me.

Are you sure on user record the field u_vvip is set as true?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader