Adding Announcements to Communication Plan for Major Incidents

tijohnson · ‎01-06-2025

Xanadu has a feature to send Announcements from your MIM. Has anyone been able to configure your Communication tab to show this as a selection option? All I get for Channels are the defaults. I have updated the platform as well as the store app.

Dr Atul G- LNG · ‎01-07-2025

Hi @tijohnson

I am not able to get this plugin in PDI, you can log a Now Support case and team can help you.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

tijohnson · ‎01-09-2025

I was hoping not to open a ticket. I will close out this topic.

View solution in original post

Dr Atul G- LNG · ‎01-06-2025

Hi @tijohnson

Could you please share the source of this image.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎01-06-2025

Hi @tijohnson

Might be helpful

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/administer/task-communication...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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tijohnson · ‎01-06-2025

Thank you for the link, but this is suppose to be an OOB functionality offered in Xanadu. The problem is the "type" stating in the document are not shown. https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/service-operations-...

Dr Atul G- LNG · ‎01-07-2025

Hi @tijohnson

I am not able to get this plugin in PDI, you can log a Now Support case and team can help you.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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