Hi Is there a way to identify all reports that use certain field as a condition. For example, can all reports that has, "incident assignment group' set up as a condition?, including report that use dot walk of incident assignment be identified? Thank...
Hi,I'm stuck with the inbound email action.I want create the incident for entitydown alerts and relosve the incident for entityup alert . The state of the incident is store as value resolved but the incident is getting relosloving current.addEncod...
Hi All, I have created a client callable UI action which is not wokring for workspace. Workspace client script code is below: function onClick(g_form) {var currentRecordSysId = g_form.getUniqueValue();var caseNumber = g_form.getValue('number');alert(...
Hi, We have Ebon ding (ServiceNow to ServiceNow) with customers Instance to our company ServiceNow Instance.It Kind of integration with Incident table and created the separate business rules for that first when insert the incident what field values s...
Hello Developers, On a CHG record, We have a related list call Affected CI.I'm creating a report on task_ci table to show the CHG record where these Affected CI are mentioned. I have 1000's of CI for which report needs to be fetched. I don't want to ...
Hi team,while creating an incident in servicenow for pagerduty, there is duplicate getting created and that is going to linked with PagerDuty. did anyone faced this issue? please help me in resolving this. Attached screenshot for your reference below...
Hello guys. I have a flow that creates an approval request on a Change Request when the state changes to a specific state. My issue here is that the tasks are created when the state changes and the form loads, the approval requests won't show on the ...
Hi Guys, I need to add one option called 83 days under date filter options.Please help me with the solution. Thank you.
We have a specific offering on the Service Portal for our business applications for reporting incidents. For one of the business applications we would like to collect a few extra fields and have them in the incident when it gets created. I can have t...
We have a number of incidents where a 3rd party is required to deliver a replacement part but at times these parts are not available. In these cases we know what the resolution is and are no longer actively working on the incident as we await the pa...
Afternoon!I am trying to add the Sent/Received emails to the activity filter in an incident record. I do not see it as an option when i configure. Has something changed with Tokyo and the process for this being implemented?This is a new instance. An...
Hi All, I need to place "catalog task assigned to me" widget at first place. How can I do that?This is OOB: Please let me know. I opened UI builder but not able to change the place.
trying to get a metric instance record based on task based table like incident to retrieve the duration of the state like "New", "In Progress". Using the below script to retrieve just one record (as there might be multiple instances for the same sta...
I am working on a BR to create a portal announcement when a p1 incident notification is created. I found a script in the community to create announcement for a knowledge BR and modified it I have it somewhat working but it creates a new announcement ...
