Good Morning, I have a user who is stating that multiple users are not seeing when the ticket/record has someone else working on it. I did a troubleshooting session with the user and it appears that it works randomly. It didn't even show when the t...
Hello Experts, I impersonated one user but he hasn't seen access to the incidents list view and he is getting this error "Number of rows removed from this list by Security constraints: 20. And I have written the Query Business Rule but it's not worki...
Write a script to calculate the time taken from new to in progress state of incident and display on form field.
We need 2 buttons in IT Assist for P1, P2, P3 MBI/NBI Incident Tickets, only visible to command centre.a) Button name " Create Bridge"On clicking this bridge it should create a MS Teams meeting and1) Update the Incident Notes with the meeting URL.2) ...
Hello, Difference between order guide to catalog item? and Difference between record producers to catalog item?
Hi Team, I have a requirement to validate the entered date and Time is not in the past on the incident due date field.I've tried to achieve this via Client Script and a Script Include. The onChange Client script I have written on change of due date: ...
Hi All, I have a requirement wherein I need to trigger a flow when RITM record is created or it's state gets updated but after selecting trigger as created or updated. When I went on to select "sc_req_item" from the list of tables it wasn't present. ...
Hi Team,I am sending actual start date and end date from postman to Servicenow.Instance and my user profile time zone is US/eastern.So sending present US time to Servicenow but when I see the created change it shows actual and end dates differently.F...
Hello, We started using Universal Request and we have few teams that should receive an Incident right away from Universal Request, this part so far is working fine except for one point, the attachments included in the Universal Request form in the p...
An issue reported, whenever multiple incidents are related to a Problem ticket (PRB) the work notes should generate in PRB as: gr.number + " has been associated with this problem ticket." with correct incident no. . Each time when a new incident no i...
Hi All, I have a customer who wants to know what exactly the the "Task Closer" business rule is used for and is it recommended to keep their configuration or revert it back to OOB?
Hi all, I am try to calculate the total hours of duration in background. I wrote script in background script. It getting all duration values from different records. But I need sum of the total duration and convert in to Mints or seconds.Can you pleas...
I have integrated ServiceNow with a third-party tool to send incidents from ServiceNow to a third party. But incidents are only created when the user has an admin role in ServiceNow. Can I do this with any other role?
Hello, Please provide answers of below questions. 1.Form options of transform maps like Run business rules,Enforce mandatory fields,copy empty fields.2.Execution flow of transform map script types.3. Pre - requisites for upgrade and cloning.4.In Tran...
Hello, Please provide answers of below questions. 1.How to import data from a table.2.How to export data from a table.3.What are the limitations of direct export and import?4.What is mapping fields,what is the difference between manual mapping (expli...