Hi ServiceNow Aficionados / Gurus I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a NEW Report from scratch from "Reports->Create New" and I do s...
Good Morning, Is there a way to auto generate a passcode in the incident module so that our employees can be validated on a call? Sometimes we have employees that may not be on a company phone but we want to make sure that employee receiving the cal...
Hello Team, I have a requirement where i need to add the image in Additional Comments field along with text using drag and drop or using CTRL + V.I see in kb_knowledge table one of field has capabilities to use text as well as attachment, but the ty...
Hi Teamany one help, why business rule does not showing Application field as global .. RegardsKhasim
Hello, Could someone help me,I am trying to create report for open incident by priority/SLA progress but unable to create same type of report as shown in below snip.Here we can see the report is group by priority and stack by is Bucket business perce...
Hello, I am trying to create score type report for %open incidents(hold State) where the report will be shown in %. but unable to create score type report for %open incidents. Please refer below snip.
Good Morning I am trying to set the default value of a catalog item variable using the current logged in user details.I can see this seems to be the common way of doing it :- javascript:gs.getUser().getRecord().getValue("location"); But I want ...
Hi guys! I just want to ask if it's possible to display the actual time and date when an incident was transferred from one group to another in LIST VIEW? For example, this incident was transferred from GROUP 1 to GROUP 2 last September 13, 2023 at 01...
Hello, I am trying to setup a solution so that if someone is on the work notes list and they receive an email notification because the assigned to user added a new message to the work notes, if the person on work notes list reply's to the email it ge...
Hi, created one field on incident - Test Date, When assignment group changes - time stamp populate on that field.The problem here is activities updating two times. Business Rule - After - updateScript: current.u_test_date = gs.nowDateTime(); ...
Hi All,I have a record producer with few variables and a variable set. A variable named 'Client name' is created as a variable and the Variable set has Policy details.Requirement is - based on the Client name selected in the 'Client name' field, the ...
Hi There, Is it possible to have a list collector on a Cat Item that is pre populated with data from a List collector on the locations table. I want to be able to display a list on the Portal of the users that have access in a certain site location,...
Hello community, How can we implement dependency between two ITASK like if first task is closed then other task should be triggered. Thanks!
Hi Team, How can we get notification of INC/REQ/RITM/CHG/PRB to microsoft teams if there are any creation/changes to the tickets. If the incident is assigned to certain user, Only that user should get the notification in the teams related to the cha...
Hi All, I'm getting users list from scheduled jobs to send report. present i'm adding users in "To". But actually we need add users list in "BCC". How we can add this emails in "BCC" Scheduled job script getting users: var arrayUtil = new ArrayUtil()...
