Incident Resolver ID
Hi Team,I would like to know ticket is being resolved by this ID, do we have such field available i am unable to find, kindly suggest where i can find the resolver id.Regards,Garvit
Forum Posts
How to refresh Relates List upon submission of current record.
Hello Upon submitting the current form, the Related List for Impacted Services should automatically refresh based on the updated Configuration Item selected in the Incident form. Please refer to the BR:When: Before Insert/UpdateCondition: Configurati...
Alert grouping creating a duplicate incidents
We have custom alert correlation which will group alerts when alert has same node.Here I have come up with one scenario, I have alert received from one of the node and for same alert it's created incident ,after 10 min again we have received another ...
Incident Task
Hello AllI had added incident task to incident form make short description, description and priority auto populated . I am getting some issues1) If I change priority in incident form it's auto populating in incident task form but not reflecting on i...
Resolved! Is it possible to exclude Weekends and Holidays in calculation of SLA Breach for incident tickets?
Hi guys! Is it possible to exclude Weekends and Holidays in calculation of SLA Breach for incident tickets? Currently our tickets are getting breach SLA even though it's Weekends/Holidays. We want our timer to stop running if the date is Weekend or H...
UI action Stopped working after Tokyo upgrade
When I click current UI action before the upgrade was opening new page which is querying open incidents now is not doing anythingg_navigation.open(url, "_blank");action.setRedirectURL(url);}
Configure assignment rules
Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.
Resolved! The variable 'group name' should accept only 'A to Z, a to z, 0 to 9 and _'
The variable 'group name' should accept only 'A to Z, a to z, 0 to 9 and _' using client script, I have tried below script but it is not working as expected. function onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue == '') ...
Manager field not importing user with middle initials
One of the fields listed on the user form is the manager field. This is imported through OKTA, users with middle initials display as "Firstname M Lastname" in the Name field. For these same users if they have direct reports their name do not popula...
popup message
Hi,I want to know which particular pop-up message has background script written
Resolved! how to make choice field dependent on reference field in change_request
how to make choice field dependent on reference field in change_request
Users can able to see their parent group or nested group tickets only
we have categories and their assignment groups like 1. Hardware - (Hardware group)2. Software - (Software group)3. Resource - (Resource group)4. Inquiry- (Inquiry group) every parent group has nested groups of up to 20+ if the logged-in user is a mem...
SLA Elapsed Business Time is Wrong
Steps to Raise a incident: Create Incident with p1 and state in progress. then put on hold awaiting caller and save. then, while on hold, change to p2 and save.result(issue):the p1 and p2 SLAs appear to be working correcting in that the P1 was cancel...
Revoke group access based on the incident.
Hi Everyone, Group: Incident User Group If User is not part of any incident (for example user don't have any incident in his bucket) should be removed from above group (Incident User Group). Thanks,Srinath Kolipakula
how to restrict adding of npctasks in change when cab is approved
Hi can anyone please help me how to and what to proceed for below requirment :i want to restrict adding of NPCTASKS to change record when change is approved by cab, only change manager group members can able to add npctasks to chnage record. i.e No o...
