When i click on create problem in form context menu new problem is going to create and it will redirect to problem while it is creating problem some field values were transferring from incident to problem along with them i also want to transfer sub c...
Hello,I am looking for some help with the ITSM Agent Workspace. I have a requirement where I need to open a request from an interaction for the analysts to add more information into. We have created a specific request item that needs to be used for t...
how to add the "opened by" for service request in the "who will receive" section in a notification servicenow
The parent is closed however the child is closed.
The field Opened by must be read-only, and i need to show the preview button also. I already tried to usereadonly_clickthrough=true attribute for the dictionary, but it did not work. Does someone know how could i do this?
I need to set the Priority field as non-editable (read-only) from the Incident table list view.I know this could be easily done with an ACL for this field*, but we don't have access to security_admin role in our instance, so i cannot create ACLs. *(...
Hello, We are facing an issue with the on call notification. Call is bypassing the primary resource and getting notified to manager directly. Please assist what could be the reason
Hello,We have a 'My Assigned Work' report that uses the filter 'Assigned to is dynamic Me'. However a user noticed an incident that is assigned to them, but is not showing on the report for them. They can see the incident record, just not on the repo...
Hi Team Is there a way to automate incident search and validation of the search result from the global search in atf. Kindly check and let me know. Thanks
Hi, I have a requirment to integrate ServiceNow with UNIX server. I need to send data (short description, number etc) from incident ticket to Unix server and again get back some data back from Unix to Servicenow. Do we have any spoke available in Int...
Looking to see if there's a way to configure a post incident review (PIR) type report from a Problem ticket. Thank you!
Hello,Couple Users are not able to log into serviceNow. I was able to impersonate user, user is active in the system. Any hint on how to fix this challenge?
if state changes all fields are read only and assignments_group group only editable
Hello Experts, For a RITM and i want to get all the SCTASK objects the RITM will have. Below is the script i am using. Please suggest me if it is OK or please suggest the best practice way to get it. var i=0;var arr=[]; var reqitm=new GlideRecord('s...
I'm trying to run a keyword search report. Are there any out of the box reports for this? Any suggestions how to report on these tables? I see that I can access the tables in the Report Writer, can I write just a simple report that will show me ev...
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