Assigned to field is empty!

[Sushant20]

Make the Assigned to field empty when the assignment group is not selected for incident problem change!

[RaghavSh]

can you elaborate the question?

[Sushant20]

On the incident form, problem or change if assignment group is not selected make assigned to field as empty for any form...

[kamlesh kjmar]

Hi @Sushant20 ,

To achieve this write a client script on task (we will write this on task as it needs to execute on it's multiple child i.e. incident/problem/change) with inherited checkbox checked, on assigned_to field and write the below script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    var table = g_form.getTableName(); 
    if (g_form.getValue("assignment_group") == "" && (table== "incident" || table == "problem" || table == "change_request")) {
        g_form.clearValue("assigned_to");
    }

}

I hope this helps.

Please mark my response Helpful if this helps and Accept the response if this solves your issue.

Regards,

Kamlesh

[jaheerhattiwale]

@Sushant20 Tried and tested solution.

Create UI Policies to achieve this.

Create UI policies on incident, problem and change like below

Create a UI Policy Action under the above created UI Policy.

Check "Clear the field value" check box in Ui Policy Action

Please mark as correct answer if this solves your issue.