Assigned to >> Assignent group mapping

Lusifer1984 · ‎12-20-2023

Hi Experts,

I am trying build a functionality so that when ever I select an assigned to in incident from the assign to belongs from what all groups only those will be populated in the assignment group filed.

Thanks & Regards,
Arnab

AshishKM · ‎12-20-2023

Hi @Lusifer1984

You can replicate in reverse manner the existing group & assigned to mapping on incident form, ensure the check this valid only on incident form not other task inherited forms like ( change , problem )

-Thanks,

Ashish

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Dr Atul G- LNG · ‎12-20-2023

Hi @Lusifer1984

OOTB available is vice versa .. Please have a look at incident form.

Now you case is Assigned to --Assignemnt Group

Any specific use case?

Reason - A user can have member of 1 or many groups and it will run for all groups and then user need to select one group

Similar stuff:

https://www.servicenow.com/community/developer-forum/auto-populate-assignment-group-based-on-assigne...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar · ‎12-20-2023

@Lusifer1984

usually group is selected and then assigned to shows members of those group

why you want the reverse?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader