Hello! My team is looking to find a way to allow only Major Incident Managers to adjust the priority of an incident once it has been proposed and/or accepted as a major incident. Based on some previous searches, it seems like a business rule would b...
Hello community, We have this existing configuration where the sub status depends on status field in service now. Now, there is a need to customize it based on CI selection and flag.Eg :- If CI selected is "Xyz" and a flag is checked then for a statu...
In incident form workspace one uem section is continuously loading and not giving required data.Here is the image for the issue I am facing.
Hello Team, While filtering the CI from the Run Filter, it is throwing transaction cancelled error. Is there any way to increase the buffer time so that i will not throw error.
Whenever we perform integration, suppose when i created incident record in source instance same thing should be reflecting in the target instance,the tricky part is i am selecting the user in caller_id which is i created,but in the target instance it...
Auto populating category and subcategory based on the CI selected should be only for Network domain incidents.
Hello Team, For a particular CI , we want to stop the creation of alerts. Is there any way we can achieve that. Thanks in advance
HI, we wanted to select date and time to send a reminder for task in reminder.do table.In the field "Before", not able to add the choices and the existing choices are not displaying. So i created anew field called 'select date' with type Date/time. A...
I've just downloaded and signed in to the Now mobile app. It all looks get except that if I click on support, the area is a blank screen. Should it not enable a user to create an incident? How does that get enabled? Does something need to be turned ...
Hello, I am working on a user criteria that will only allow users in certain departments to see a knowledge base setup just for that department. However I can't get the user criteria to work and I am not even seeing the log statements I have made sho...
Hi,In ATF i want to put NRM choice through Set field value which is not available in the form. While running the ATF i want to set the variable value as NRM any possibility from earlier steps. Please help me out on the same. Thanks,
This -->curl "https://XXXXXXXservice-now.com/api/sn_chg_rest/v1/change" \--request POST \--header "Accept:application/json" \--header "Content-Type:application/json" \--data "{ \"chg_model\" : \"Standard\",\"description\" : \"Describes the change req...
Hi All, I followed a tutorial for this:https://www.servicenow.com/community/in-other-news/encrypting-attachments-using-quot-column-level-encryption-quot/ba-p/2700245 And another video:https://youtube.com/watch?v=4b9S9KwzL2g&list=PLrhqGp3sUzhv6R0mn9E5...
Hello Everyone, I have an event which contain multiple user sys_ids in parm1. I want to fetch the event name and parm1 value in email script and covert to array string where parm1 value is list of users which are the recipients. Instance version:- V...
