I'm trying to set the category and subcategory of an incident when its set to resolved by the user on the employee centre. I've put in a business rule to set the category fields to resolved by user if conditions are resolution code is resolved by use...
Hello,Could anyone please help me on the below requirement. We have many business application and for the job fail the alert is getting recieved.Now we need to automate the incident creation. We have used the OOB the create incident inbound action a...
Test Name : ITSM -- Major Incident Management -- Escalated.Test Name : ITSM -- Major Incident Management -- p1 incident.Step that failed -- Communication Tabs not appearing.Expected result -- Update , Alert , Tech Bridge , Resolved.Describe the de...
Hi, We have a custom widget 'Incident Standard Ticket Actions'. When the incident is escalated from end user, it will be assign to the new Assignment group ''ABCD", additional comments and work notes are updated in Backend.In the work notes, we are m...
Hello experts, Is there any way to extract a specific string from a line. Format "Teams Group with id '($NewGroup.Id)' updated with member settings allowCreateUpdateChannels:false and allowDeleteChannels:false" example 'Teams Group with id '6667f10bc...
How can i add pagination or show more option in my custom widget Please explain how its works in a simple way
I want to change the "Evaluation" in the problem management to "Assigned." Do you have any good ideas?
Hi all! At my current employer we run into the issue that Service desk agents have discovered (advanced work assignment) if they leave their chats open after they finish helping the end user, through which they can avoid assignment of new chats. This...
sending an email from the toggle bar for an incident record is not updating date/time stamp for the recordis there a way for this to happen?Thanks for your assistance in advance
could pls let me know what is wrong in below client script, how this can be updated further form is not submitting after validation is set to true ... in the below script i have also used a hidden checkbox variable if condition satisfied i am settin...
Hi All,We have integrated the two system (Ebonding), there once the rest message is triggering in http outbound request it shows all the Request Body and Response body,It is showing all the things in Response Body but not showing anything in Request ...
I want to create an incident report for the 'Short Description' field that categorizes incidents with similar descriptions.
Hello all,I work for an extremely large organization and sometimes I get tickets that should go to a specific person, but I have no idea which Assignment Groups they belong to. Is there an easy way to do a dynamic lookup based on Assigned to vs. Assi...
Hi Team, When the state is Awaiting change, "Reason" field is visible on Incident Form but not on the workspace. Any reason why it is not functioning in workspace? Form View: Workspace View: Thanks.
Hi There,In the Major Incident Workbench view, under the Communication tab, we have different communication plans, each with a "Close Task" option. We need to know where this "Close Task" functionality is defined so we can modify it to automatically ...
