Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Incident Management and Workflows

Hello, We are a new Service Now customer currently moving toward implementation. We have multiple IT teams that handle incidents and want to ensure we scope the needs appropriately based on what Service Now can accommodate. Please see my questions be...

ChaigneF by Tera Contributor
  • 1475 Views
  • 3 replies
  • 1 helpfuls

custom widget

Hi All, We created a select box in HTML section for a custom widget and once we submit the widget from the service portal it will be a creating an incident record. So, my requirement is that we have a custom reference field in incident record, if we ...

SaiSumanthC by Tera Contributor
  • 203 Views
  • 1 replies
  • 0 helpfuls

Special Emails Not Working as we hoped...

We are an airport, and up to now, we have in our user table, the airlines we support.   Now, our Airlines support person wants them to get an email when an Incident is created on their behalf.  That is easy enough to do, just added their group email ...

terrieb by Tera Guru
  • 286 Views
  • 2 replies
  • 0 helpfuls

Auto save the record

Hi Team, I have a doubt like shall we do auto save the record (like end user filled the one field value automatically record need to be saved, again end user filled the anther field value again record need to save (aromatically with out click the sav...