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Forum Posts

Customize Substatus in incident template

Hello community, We have this existing configuration where the sub status depends on status field in service now. Now, there is a need to customize it based on CI selection and flag.Eg :- If CI selected is "Xyz" and a flag is checked then for a statu...

Integration

Whenever we perform integration, suppose when i created incident record in source instance same thing should be reflecting in the target instance,the tricky part is i am selecting the user in caller_id which is i created,but in the target instance it...

Now Mobile app

I've just downloaded and signed in to the Now mobile app. It all looks get except that if I click on support, the area is a blank screen. Should it not enable a user to create an incident? How does that get enabled?  Does something need to be turned ...

RowenaT by Kilo Contributor
  • 261 Views
  • 1 replies
  • 0 helpfuls

Resolved! User Criteria not generating log statements?

Hello, I am working on a user criteria that will only allow users in certain departments to see a knowledge base setup just for that department. However I can't get the user criteria to work and I am not even seeing the log statements I have made sho...

Get event name and parm1 value in email script

Hello Everyone, I have an event which contain multiple user sys_ids in parm1.  I want to fetch the event name and parm1 value in email script and covert to array string where parm1 value is list of users which are the recipients. Instance version:- V...

jitusingh by Tera Contributor
  • 1764 Views
  • 3 replies
  • 0 helpfuls