Assigned to >> Assignent group mapping
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12-20-2023 04:25 AM
Hi Experts,
I am trying build a functionality so that when ever I select an assigned to in incident from the assign to belongs from what all groups only those will be populated in the assignment group filed.
Thanks & Regards,
Arnab
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12-20-2023 04:31 AM
Hi @Lusifer1984
You can replicate in reverse manner the existing group & assigned to mapping on incident form, ensure the check this valid only on incident form not other task inherited forms like ( change , problem )
-Thanks,
Ashish
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12-20-2023 04:31 AM
Hi @Lusifer1984
OOTB available is vice versa .. Please have a look at incident form.
Now you case is Assigned to --Assignemnt Group
Any specific use case?
Reason - A user can have member of 1 or many groups and it will run for all groups and then user need to select one group
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12-20-2023 05:07 AM
usually group is selected and then assigned to shows members of those group
why you want the reverse?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader