ATF: I am trying to create a change request from a incident ticket. I received error

[YolandaF]

Good Morning all,  

I am trying to create a change request from a incident ticket. I received error

TypeError: changeRequestDateMsg.empty is not a function

Any guidance will be appreciated.

 

 

[Ct111]

Can you check if all the  required fields in CHANGE request is filled when you are trying to create from incident.

VErify if your UI action has something like below in code

var change = new GlideRecord("change_request");
change.initialize();
change.short_description = current.short_description; // incident Short description mapped to change short description.
change.description = current.description;
change.cmdb_ci = current.cmdb_ci;
change.priority = current.priority;
var changesysID = change.insert();
action.setRedirectURL(change);

[Ankur Bawiskar]

@YolandaF 

are you getting same error when you are testing it from UI ?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[YolandaF]

•  In the incident form, we have a custom pop-up that I was able to use the custom UI test category to capture the feature.  The change is not fully populated because it was just a test to show that I was able to create a change from an incident record

[Viraj Hudlikar]

Hello @YolandaF 

Did you tried to check the existing OOB Test available, try to follow same and see if it can help you out.
In your personal instance you can check for below url

https://yourpdinumber.service-now.com/sys_atf_test.do?sys_id=995f7191731423002728660c4cf6a7ff&syspar...

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.