Agent Workspace inbox card clickable link configuration
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‎01-21-2025 06:22 AM
Hi All,
Can we have a clickable link here of the incident in place of just the number so the agents have a clarity on what basis they are accepting or rejecting in the inbox card of Agent workspace?
Refer the screenshot below:
Here, I want to add a link to the incident in place of just the number so agents get a preview of the incident before they accept or reject.
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‎01-21-2025 06:25 AM
I don't think you can customize that.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader