Attachment from Email not getting attached to Incident

[Sohini Kar]

Requirement is: Whenever anybody sends an email to xxx@servicenow.com, incident ticket is created. Incident is getting created successfully but the attachment is not getting attached in the incident.

All of these is happening from a flow design.

I tried adding "copy attachment" action, but the it is still not working. The attachment is not getting attached to the incident.

I created run script action:

Can someone please help me to fix this? I just need the attachment from Email to get added in the incident ticket.

[Mark Manders · Accepted solution]

There's an OOB 'Move Email Attachments to Record' action available. Just add the email record and the target record as input and all attachments are copied.

[Mark Manders · Accepted solution]

There's an OOB 'Move Email Attachments to Record' action available. Just add the email record and the target record as input and all attachments are copied.

[Ankur Bawiskar]

@Sohini Kar 

already out of the box inbound action is there on incident of type NEW

Simply update the logic to copy file

why to have flow for this?

[Mark Manders]

Why use outdated inbound scripts when you can do it without any scripting and can even handle all emails instead of having to script for every single New, Forward and Reply?

[Ankur Bawiskar]

That inbound action is already available OOTB on incident table and creates INC.

So the logic can be updated there itself rather than creating a new flow.