authentication issue for inbound integration
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11-03-2023 11:59 AM
Hello experts,
We are using a service account for inbound integration. But via postman or the client's internal tool to send the inbound payload to us they are getting the issue
"error": {
"message": "User Not Authenticated",
"detail": "Required to provide Auth information"
"status": "failure"
I first thought it was password issue but with that same id and password, i am able to login into servicenow. So i am having no clue where the issue lies. Can someone help me Plz.

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11-03-2023 12:05 PM
Hi Deepika,
Just checking if the Postman and client's internal tool are whitelisted to connect to ServiceNow's IP address?
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11-03-2023 12:13 PM
hi .
The same is working in ServiceNow staging environment but the service account id and password is different.