authentication issue for inbound integration

[deepika46]

Hello experts,

We are using a service account for inbound integration. But via postman or the client's internal tool to send the inbound payload to us they are getting the issue 

  "error": {

    "message": "User Not Authenticated",

    "detail": "Required to provide Auth information"

  "status": "failure"

I first thought it was password issue but with that same id and password, i am able to login into servicenow. So i am having no clue where the issue lies. Can someone help me Plz.

[Jaspal Singh]

Hi Deepika,

Just checking if the Postman and client's internal tool are whitelisted to connect to ServiceNow's IP address? 

[deepika46]

hi .

The same is working in ServiceNow staging environment but the service account id and password is different.