Auto populate CI on catalog item.

Prashant Kumar6 · ‎02-23-2024

Hi All ,

Is it possible to auto populate the CI field on Catalog form?

Requirement : I need to auto populate CI (variable with ref to [CMDB_CI]) field as "ANNIE_IBM" when a particular form loads up.

Thanks in advance.

Dr Atul G- LNG · ‎02-23-2024

Hi @Prashant Kumar6

No, you need to script for this with if else condition but OOTB 1 value at a time.

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View solution in original post

Dr Atul G- LNG · ‎02-23-2024

Hi @Prashant Kumar6

Yes, you can create variable and refer to cmdb_c table and in default tab, out the sys_id if this CI.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Prashant Kumar6 · ‎02-23-2024

Hi @Dr Atul G- LNG

Thanks for your reply!

Sorry I didn`t get that correctly, What do I have to do in Default tab please?

Dr Atul G- LNG · ‎02-23-2024

Hi @Prashant Kumar6

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Prashant Kumar6 · ‎02-23-2024

Hi @Dr Atul G- LNG

Thank you , I will accept this as SOL, Just one one more thing , Can I make this dynamic as well? Take an example for 5 different forms 5 different CIs(have to use in Order guide), where CI field is common and coming from a variable set?