Auto-populate User in Record Producer

[NishaB]

Hi,

I have created one record producer. In the record producer, there is a field called Impacted User. It will be auto-populated based on the current logged-in user. If want, after populating impacted user can be edited. After populating the Impacted User, the next field Location will be auto-populated based on the Impacted User field. To auto-populate the Impacted User field, I used the following code :

javascript:gs.getUserID();

in the Default value of the Impacted User variable in the record producer. It is working fine. But for some demo users I created, initially the Impacted User field gets populated and the location will be auto-populating based on this. But if I edit the Impacted User field, the location is not getting populated. The location field list is showing users list in that case.I created some demo users. So if I log in as one demo user and edit the impacted user to another demo user that I created this situation happens. In all other situations, it is working fine. Why this happens? The initial image attached is working when the demo user initially login. But when the impacted user is changed, the loxation field is not getting auto-populated.

[Ankur Bawiskar]

@NishaB 

Hope you are doing good.

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[NishaB]

Here, in my case, end user (no role) cannot create request for others. In that case, the location field is not auto-populating.But when I assigned itil role to that end users, it is working. Why is it so? In the image, if it is service desk agent and I change the impacted user, the location field will auto-populate. It is fine. But if the currently logged-in user is an end user, so initially the Impacted User field will auto-populate as the end user. But if I change the impacted user then the location is not auto-populating. It is left blank.

[Ankur Bawiskar]

@NishaB 

that's because end user is not having read access to location table.

Use GlideAjax with GlideRecord and it should work as ACLs are not evaluated while using GlideRecord

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NishaB]

Can you please help on how to do this?

[NishaB]

In my case, no end user(no role) can create any request for others. That is the case.