Autopopulate assigned_to field on incident task table

Unic0rns
Tera Expert

Hi There,

If Major Incident State field is accepted on incident form then whoever promoted the incident to Major Incident that means "Promoted By" field from a incident table should be auto populate as "Assigned To" field on related child incident tasks that gets created through flow defined. 

In the flow all the other values are populating properly except "Assigned To" field. 

Unic0rns_0-1716808797356.png

I'm setting "Opened By" field as well same as "Assigned To" and its working fine. I'm not sure what is the issue with Assigned To. When I tested the flow its showing value in the flow execution but not on actual record.

Unic0rns_1-1716808978100.png

Any help would be greatly appreciated.

 

10 REPLIES 10

Anurag2089
Tera Contributor

Hi @Unic0rns 

Firstly, try to go to any record and try to manually check if your able to update the record with the following sys_id's 
because they might not be the part of the list(filter on the assigned to field is not allowing to add them)

There isn't any filter added on assign to field. Yes manually its updating.

Gangadhar Ravi
Giga Sage
Giga Sage

Check if there is any onLoad script clearing it. or check if that record have value in list view for assigned to field.

Yes I have checked. I did not find any client script running on the field