Need to check user group "Role" in UI Policy
By using UI policy , i'm going to find the user 'group role . if the group role is itil_admin , will make the field editable for the particular user.
Forum Posts
Resolved! Why it's showing empty on reports ?
I'm trying to get the Priority 1 and Priority 2 incidents reports month wide, but getting empty column. Please help. Thanks in advance.
Resolved! how to set priority based on list field?
Based on the list field values i am setting priority and in the list if values are different priority will be with higher order based on values selected. But here instead of declaring 20 variables how i need to check the values and if possible can an...
Hi ,in problem Management ,need to create RCA and Preventive Action task automatically
Hi All, I have a requirement to create Problem records that will have 2 tasks created automatically - a) the RCA task and b) the Preventive Action task. how to achieve this Please help with this it is urgent
Resolved! ServiceNow xMatters how to trigger notification from a custom table
Not sure if I chose the right board but here it goes: I am new to working with anything xMatters so bear with me.I want to trigger a notification on a custom table I made that extends the task table. I found this: https://help.xmatters.com/integratio...
Resolved! Need to copy incident data to catalog item field on click of create request ui action
Hi All, I have a requirement to convert incident to request, for this I am using oob create request ui action but with this I need to copy few fields data from incident such as caller to requested for, short description of incident to short descripti...
Resolved! anyone use an external SMTP service? Failed emails.
Hello, anyone use an external SMTP service to bypass the 10000 limit emails for O365. Apparently, this has been happening for quite some time (our SN admin no longer is employed) and we are having issues with our service desk email address being used...
Adding people to watchlist automatically from email body template or CC'd into email
Hello, We currently have incidents which are created using a Workday template and get emailed to ServiceNow directly from Workday. This template includes manager’s name in the body as well as having them CC'd into the email. Is there any way that we ...
How to add TO email recipient from email script
Hello, mailto:${mail_script:snow_get_email_to}?subject=RE: Accept- ${number} We have a button in the body of notification and whenever we click on it will route to outlook page and TO and subject will auto populate but in To it is showing empty value...
Bell icon should show the notification in the ServiceNow homepage.
When a particular field on a record is updated (select a field of your choice within the record of any table you like), there should be a notification received in ServiceNow instance that can be seen under the bell icon on the top right of the home p...
When a user selects Assignment Group, Assign to field should Auto populate.
When users is Selecting any Assignment group assign to field should Auto populate member from the Selected group.In assign to field it should not allow the name of Opened by. if Opened by is member of that particular group.
Incident rating
Hello everyone, We are trying to implement incident rating system to perform quality check on incidents. Could this be done using ServiceNow OOTB? what kind of metrics can be used to rate the incident? Kindly provide me ideas on this.
In microsoft azure active directory spoke, how to check user is member of a group
In flow designer, want to check whether user is a member of a ad group using "Microsoft azure active directory" spoke. Tried with Lookup group membership stream and look up group members stream. Please help us to check how to check user is part of t...
Resolved! Major Incident Manager of Particular Group is only able to Promote the Proposed Major Incident.
Hi Community,I have 2 Assignment group named as "Software" and "Hardware". and both group managers have major_incident_manager role. My requirement is :- if i select assignment group as Software. then only the Manager of Assignment group was able to...
How do you change my team's work default group in service operations workspace
I want to know how can I change the default assigned group on the service operations workspace to show all task, incidents... related to my specific work group every time I open the workspace.
