Make phone call/teams call from ServiceNow
Hello, When ever incident created with priority P1/P2 then ServiceNow will make call automatically to assigned to person.Please help me, if anyone aware of this type of requirement. Thank You.
Forum Posts
Resolved! End users cannot comment on the INCIDENT through portal raised for them by someone else
Hi Friends, In the Service portal, when an someone else raised an incident on the behalf of some end user, the end user is unable to add comments to the incident through service portal. Only the opened by person can add comments to that incident. Tha...
Worknotes not showing up for user on incident form.
Hi,For one of the ITIL user, Worknotes is not showing up on the incident form. When i impersonated his profile, I am able to see the worknotes.I have checked the ACL's as well, he is having the role. What could be the reason. In the below screenshot,...
How to auto populate Assignment Group , Category, SubCategory and service based on service offering
for Incident How to auto populate Assignment Group , Category, SubCategory and service based on service offering. i am trying on use client script on onchange but its working can one help.below is script I have used. function onChange(control, oldVal...
Resolved! Override field display value
is it possible to override the display value of a field (service to Business service )when the assignemnet group is servicedesk
Resolved! Want to hide Delete option for Incident
I do not want anyone to delete Incident from Incident record or from the List view as well. What will be the best option
How to check if a property has a value in a script include?
Hi All,I have a system property which has value of an email address.Now an incident will be created if the recipient is the above email address. We have created a script include where we have called the system property. Now I need to check if the sys...
Resolved! I am unable to search with multiple values for Location reference field on Incident form
I have Location reference field, when i wanted to search with multiple colmns of Location on the Location field on Incident form it is not given results.My requirement is like, when i entered some information in the location field then it needs to di...
Resolved! I want to set the category to the incident form from Email
When I send the below data via email to ServiceNow,Category: Apps - Data to ReportSub Category: Master Data It is not taking the Category and Sub category. If I give the value of the choices in an email like below, it is setting the category and sub ...
3-strike rule implementation in ServiceNow
Hello Community,We are looking to implement 3-strike rule in ServiceNow which will automatically send out emails to the user if incident or task is in pending status. This should take into reference user's out of office and emails getting out during ...
How to add option on Action on selected rows
Hello I have requirement to add select option in existing on action on selected rows.once we click on that we will get some options like add to update set, Delete and create application etc.Here I want add one more option "Select". Please help
How to store multiple arrays in a parent array?
I'm having two arrays array 1 = [ a, b,c]array 2 = [x,y,z]Now I need to store all these two array's in some place and if I call a[0] then I need to get output as a,b,c and if I print a[1] then I need output as x,y,z can some one please help me how t...
Resolved! A report to publish on Incident state Open Vs Closed. Open(new, in progress, on hold) Closed(resolve
Hi,A report needs to publish on Incident state Open Vs Closed. Open(new, in progress, on hold) Closed(resolved & closed).Basically 2 columns I have to show i.e. Open & Closed. Please help me to do this.
Critical incident Formula indicator
In the servicenow documentation the formula to calculate the % of new critical incidents is as follows The percentage of new incidents filtered on the Priority breakdown with the breakdown element 1 - Critical. The score is calculated according to th...
Resolved! Operation Failed: com.glide.rest.domain.ServiceException: Source: com.glide.ui.ServletErrorListen
Hi All, I am getting below error. It works fine only after giving the "admin" role. I have tried giving web service roles, it didnt work.Please help with answer ASAP. It is an integration between ServiceNow and SAP. Operation Failed: com.glide.rest.d...
