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Manual Approval Activity in Flow Designer

When using the flow designer, I have encountered a specific requirement that I am hoping the community can assist me with. I am looking for an activity within flow designer that has the same functionality as the manual approval feature available in w...

Dependent survey questions

Hi there,I have a survey about our Incident proces. In this survey i'm questioning our endusers about how they have experienced their contact with us through phone, mail, self-service, etc. (Incident- field "Channel", formerly known as "Contact Type"...

AdamUMC by Tera Guru
  • 642 Views
  • 1 replies
  • 0 helpfuls

Resolved! The payload is not valid JSON

r.setStringParameterNoEscape('comments', current.comments.getJournalEntry(1)); while sending the comments inthe above REST API form , i am geeting the below error  Please let me know how to send the work notes or comment  in REST callserror: response...

Royal1 by Tera Contributor
  • 2447 Views
  • 6 replies
  • 0 helpfuls

Incident SLA

We have multiple service providers that could get assigned a particular Incident.   We have set up SLA schedules for each provider.   What is best practice for Resolution SLA when the Incident is reassigned to another assignment group(meaning another...

kerrygregory by Tera Contributor
  • 1501 Views
  • 3 replies
  • 3 helpfuls

Resolved! How to increase the length of UI Action condition

Hi All, Over the UI Action, I m not able to fully put my condition in the condition field . (current.state < 3 && current.approval != 'requested' && !current.change_request.on_hold && current.u_external_ticket_number=='' && current.u_external_ticket_...

Priyanka145_0-1677257829080.png
Priyanka145 by Tera Contributor
  • 715 Views
  • 3 replies
  • 0 helpfuls