When a particular field on a record is updated (select a field of your choice within the record of any table you like), there should be a notification received in ServiceNow instance that can be seen under the bell icon on the top right of the home p...
When users is Selecting any Assignment group assign to field should Auto populate member from the Selected group.In assign to field it should not allow the name of Opened by. if Opened by is member of that particular group.
Hello everyone, We are trying to implement incident rating system to perform quality check on incidents. Could this be done using ServiceNow OOTB? what kind of metrics can be used to rate the incident? Kindly provide me ideas on this.
In flow designer, want to check whether user is a member of a ad group using "Microsoft azure active directory" spoke. Tried with Lookup group membership stream and look up group members stream. Please help us to check how to check user is part of t...
Hi Community,I have 2 Assignment group named as "Software" and "Hardware". and both group managers have major_incident_manager role. My requirement is :- if i select assignment group as Software. then only the Manager of Assignment group was able to...
Hello Everyone, I have a one approval activity in workflow, I have used setvalues activity and set the state as Rejected when approval is rejected. By doing this am able to get the state as Rejected in the RITM but its not getting closed and I need t...
I want to know how can I change the default assigned group on the service operations workspace to show all task, incidents... related to my specific work group every time I open the workspace.
Hello Team I have requirement to show different more information on one single variable in catalog item. Example: Variable A has drop down B and C when I select "B" in variable A then it has to show more information "first selection" in another varia...
How do I request the plugin for Advanced Work Assignment (AWA) be loading into my PDI?
Hi All, We currently have a new inbound action that is creating incidents with employee details such as name, location, action date, etc. passed into the 'Description' field within the incident (see below). We've created a flow designer to extract th...
Hello there,Is there a way to give access to a user to a dashboard that contains multiple tabs and multiple widgets per tab?My current work environment is not using groups which I am trying to convert them to. Does that mean I need to add the group t...
Hello All,My requirement is to hide a filter button on the workspace list of records. I am unable to find this. Can anyone help me on this. Thanks,Shareef
Hello experts, In our incident table, incidents are getting created. If it has been more than 30 mins and no incident has been created, i need to trigger an email. Can anyone help me in this requirement. Thanks in advance.
I have Scripted REST API and script include on scoped application and I am using GlideRecord to create record from that script include.I am trying to create record from scoped application to global application table. I am getting below error.Error:Cr...
Hi All, We have different functional in the organization will use the incident management. The default inbound and outbound email configuration we have configured as servicenow@company.com. This will be the primary ServiceNow instance email to accept...
