I trying to create ATF for Incident creation using Record Producer in the Global scope using ESS or SP.I am getting the error 'FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined' afte...
How to capture the emojis in the update set.
Hello, I have requirement like to create report of "Average age of open incident by priority" where type of the report is Pie.I am trying to do but not able to find solution.I need same type of configuration for report as mentioned in attached image....
Hi All, I have a flow which passes on values of selected company field in my catalog item to a subflow. As of now, what is happening is the execution domain of my flow is based on the domain of company regardless of whatever domain I select for my pr...
Hi everyone, I have the requirement to change the order of fields in the new record incident form of the Service Operation Workspace, so that e.g. the Short Description and Description (see attached Screenshot) moves up to the top of the new record ...
Hi Team. In some catalog item task is closed but in RITM closed date not populated so we have to update through background script.but there is multiple task with for some RITM (one catalog item) catalog item so I want that task which closed in last ...
Hi AllI have been looking on the forum and I cant see a solution for what I am trying to achieve on a catalog item.I am trying to hide a variable on the Portal Form if the user has a role, but the suggestions I have tried and tried to tweak do not wo...
I created a new business rule so that if a ticket is resolved and the user responds, it moves the ticket to "in progress" so we can more easily find those that should be reopened. It is conflicting with another business rule that moves the resolutio...
Hi Everybody,What are the steps/best practices to migrate tickets data from ServiceDesk plus(Manage Engine) to Servicenow including conversations.
My organization uses the ability to send an email from a ticket rather extensively. (Screenshot below) However, this causes issues as the update in the email is not captured as a comment. So when clients receive automated email updates with the co...
I have created a field "Requested for" and when it is selected ,it auto-populates "Department" and "Manager".Also, have created another field - "members" and it should show all the users which have both same department and same manager as requested f...
Hi All, I have created a custom scope in which I have created two tables- SDRequests and SDTasks.Requirement : Once a request is submitted through the portal, the form-level variables must be automatically populated in to a customized template and at...
What is Incident?