Use of Action Taken in Journal fields
In Major Incident Module, we have a field "action_taken" in the Journal fields. Could anyone please let me know the use of that field and on what condition this is visible. Thank you.
Forum Posts
Resolved! How i can copy the data from html field and paste into addition comments journal field
How i can copy the data from html field and paste into addition comments journal field in Incident Table i want to make html field like additional comments journal field if I write anything in html field and save form then its automatically paste int...
Resolved! I need to send notification 15 minutes before due date, is there any possible way?
I need to send notification 15 minutes before due date, is there any possible way to create a notification which triggers 15 minutes before due date for problem tasks. Thanks,Shiva
How to restrict the Users changing the default filter in related list
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Resolved! the way of cancelling the SLA flow including some conditions
I would like to cancel the records(the past SLA execution records) in the Flow engine context【sys_flow_context】, which meet the below conditions, at once.------------------------------------------------------------Condition(the stage of task SLA of t...
Flow is Stuck Waiting at "Ask For Approval" Activity after Approving/Rejecting the Group Approval
we have configured few Flow designers for some catalog items . Some flow designers (on certain catalog items) are Stuck Waiting at "Ask For Approval" Activity after Approving/Rejecting from the Group Approval records and they are working fine if appr...
How to limit the specific catalog item to only one department users even the requests raised by the
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Resolved! business elapsed time (task_sla) in Hours.
I want business elapsed time to be calculated entirely in hours not in days+hours.How to create a new field which shows in hours by fetching data from OOB field ?
Resolved! New field does not show on form until saved
I went to the table and created a new field 'Callback Number'. I added it to the form view for Service Operations Workspace. When I create a new incident it doesn't show until I save the record. Any ideas?
Setting Impact and Urgency via REST api using Priority lookup rules
Hi all,I am integrating a third party system with ServiceNow to create incidents.I am using REST message and using script to achieve this.I need to set the priority of the incident based on the 3rd party options, but I need to set the impact and urge...
How to write ATF for major incident workbench
How to write ATF for major incident workbench
Special Handling based on sys_user TAGs is not working
In my PDI, i have created a special handeling record for incidents created where the selected caller has a specific TAG. When an incident is created and saved for a user matching this criteria, the special instructions do not appear. Is this a know...
Resolved! SLA Best Practice
Hey All, I am begining to setup SLAs for a group of support teams (60+) that have never used any form of service level management in the past. My understanding of SLAs is to focus on the customer perspective. Response and Resolution times should stay...
How to rename the label of a dot walk field in the form
I want to bring location field from the caller field dot walking into my incident form. As default it is giving me the column label as the Location(which is there in the user table). I need to relabel it for incident table alone as primary location. ...
How to copy attachments from inbound action to incident record.
Hi Team, When emails are sent to servicenow with attachments ,the attachments are not getting added to respective incident record.And also we need to validate if the email sent is from user present in servicenow.If the user is not present we do not h...
