Hello every one, I have requirement to get template name on Incident form field to get know the template used to fill check on future ref purpose.I have found similar article where some code manipulation, which seems unusual. Is there any other way t...
If incident have priority as P1, major incident check box is true and state of the incident is resolved incident task should create with defined short description, description and some other fields. Its working fine but it should not display user nam...
I have followed the Docs steps to add Agent Workspace to the Workspace tab, however it is listed there, but when I click on it, I get a new tab and it stays blank. In looking through other related questions, one states to remove the parent app, howev...
Hi, I need to create a below type of field in form with out column label, is it possible? if yes how to do that?
Hi,Iam trying to make Additional Comments mandatory when incident state is cancelled. For this i created UI Policy with condition State is Cancelled and UI action where additional comments are mandatory true. But it is allowing incident form to save ...
Hi Everyone, First time posting on these boards but I am hoping you may be able to help. Our organization is quite large, we have 100,000 staff spread out across a very large geographical location. We have many different teams who manage IT for our o...
Hello Team, I have requirement to hide the delivery time from the catalog item. I have marked the hide delivery time check list in catalog item but we are able to see it on the form.Please suggest me.@Community Alums @BharathChintala
I was unable to apply filter condition in Nxt Exp, even after selecting some filter, filter is not getting applied and also reports are not getting refreshed accordingly..
When running an Incident SLA report, the report comes back with duplicate incident numbers when there is a breach with more than one assignment group. We would like a report that is not contigent on the assignment group and the report will produce on...
In MIM workbench, when we initiate a bridge call, we will get a member list to be added under the collaborate tab. we have a requirement where we need to add few members as default member over there. How can we achieve this?Please help me with the so...
I have added a watch list widget on portal. I have placed it on right side of the page. But it should be placed under standard ticket tab widget as a tab. As like activity tab this widget also as tab it should be avaialable. I have mentioned the pict...
Hi,I have a catalog form and It has a field called Item number and I want to auto-generate that number with an increment of a default value like Same as Incident.Please help me.
1.I have a data policy on incident table to make close code and notes mandatory when state is resolved or closed.2.I have 2 ui policies with same order 100 i.when state is closed or cancelled then make close code and notes read only.ii.when state is ...
When the P1 INC work notes/ comments are not updated every 1 hour, email should be sent to the manager of Assigned to user. Can someone help me to achieve this. Thank you
Hi, It's little bit complicated, especially for me, cause I want to sent last updated work notes to other system using API, and I have something like that in the Business Rule: var worknotes = current.work_notes.getJournalEntry(1); var onlyNotes ...
