Button in Employee service center portal for incidents

[Shivalika]

hello all, 

Does anyone have any idea how to create this button here ? or anywhere in the white area, I want a button to be visible.  And I want the button to be visible only for specific record producer (which creates a record in incident table)

So when anybody clicks on that button, a want a box to be opened and some information after API call to be displayed in that box.

Or if anybody knows where is its configuration stored ? 

Thank you so much !!

[Dr Atul G- LNG]

Hi @Shivalika 

https://www.servicenow.com/community/itsm-forum/add-ability-to-reopen-incident-ticket-on-service-por...

ReOpen Incident Option on Service portal for end users.

Create Reopen Incident Widget which requires comments for Service Portal

[Shivalika]

This is employee service center not service portal, will it be visible there as well ? 

[Dr Atul G- LNG]

Hi @Shivalika 

OOTB it is there:

[Dr Atul G- LNG]

Hi @Shivalika 

Go to standard ticket configuration

https://devxxxxx.service-now.com/now/nav/ui/classic/params/target/ticket_configuration.do%3Fsys_id%3...