Hello All,
Can anyone help me in this ?
Email notification has been sent.
on what basis now I can see if user responded or not to send breach email? how can I do it ?
1a. Create Pending Appointment option in State field.
1b. When incident ticket assignee selects Pending appointment option then date field should appear below the state field.
1c. Date/time field should not accept date/time less than today+5hours.
1d. If assignee change the state to pending appointment and select the date in date field and save the incident ticket than a Calendar invite to be sent to requester when ticket is placed in "Pending-Appointment" state.
1e. When the requester is not able to respond to the appointment as scheduled then Breached Email notification should be triggered.
