Can ServiceNow automatically detect when multiple individually low-priority incidents may collectively indicate an emerging operational problem?
For example, suppose several P3 incidents occur across different departments and applications. Each incident is resolved within SLA, overall incident volume is normal, and MTTR looks healthy. However, the incidents have similar symptoms or timing that could indicate a common underlying issue.
Can ServiceNow automatically correlate these incidents and alert an IT operations manager that the combined pattern may warrant attention, even though the individual incidents and normal KPIs do not?
If yes, which capability handles this today — Incident Management, Predictive Intelligence, Now Assist, Performance Analytics, AIOps, or something else?
If not, is this type of correlation normally identified manually by incident/problem management teams?
