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change form

satya1995
Tera Contributor

‎04-25-2025 07:33 AM

On change form for incident caused by change is getting disappeared if same incident tickets are added to two change requests

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Dr Atul G- LNG
Tera Patron

‎04-25-2025 11:13 AM

Hi @satya1995 

 

This is the expected behavior OOTB, meaning an incident can be caused by a single change, not multiple changes. Therefore, the latest change will be associated with the incident, not the older one

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