Notification recipients when a ticket is created

[真由藤田]

【When an incident ticket is assigned to a group that has a group email set up】

The notification of the assignment only reaches the group email.

I would like to set it up so that the notification also reaches the members belonging to that group, not just the group email.

Is such a setting possible, and if so, could you please provide the instructions on how to configure it?

[Runjay Patel]

Hi @真由藤田 ,

ServiceNow has defined to send notification to group email instead of group members, if you want to send email to all group members then just empty the group email it will send to group email. No extra setting required.

Accept the solution if it help

[真由藤田]

Hi @Runjay Patel 

Thankyou for your reply.

"I want the notification to be sent to both the group email and the emails of the members belonging to the group. Is the only option to register the group email as a user and remove the group email setting?

[Runjay Patel]

Hi @真由藤田 ,

group email generally should be dl of group members but I can understand adding and removing from dl a bit challenging as you have to reach to email exchange team to do so.

you can do like below.

remove email from group and in notification add that group email.

Accept the solution if it helped .

[真由藤田]

Hi @Runjay Patel 

I apologize for the inconvenience, but could you please provide a more detailed explanation of the following?

>remove email from group and in notification add that group email.