Change Request from Service Catalog

[David Boom]

Hi All,

I have a requirement to create change request through RITM and all the required approvals can be configured in workflow. Once all approval are done, ticket should create in Implementation state directly. As we are by-passing OOTB flow and creating ticket directly in final state i.e. Implementation, what can be negative impact for this?

[Dr Atul G- LNG]

Hi @David Boom 

 OOTB standard change goes to new and the schedule and then implemented. Dont violate the process. Else use the change model and define the state as per need.